Freshdesk comparisons
Freshdesk is compared head-to-head with Zoho Desk, Salesforce Service Cloud and ServiceNow Customer Service Management AI Agents and more: 7 head-to-heads in Help Desk Software, each with the specs and prices we checked.
Freshdesk head-to-head
- Freshdesk vs Zoho Desk
- Freshdesk vs Salesforce Service Cloud
- Freshdesk vs ServiceNow Customer Service Management AI Agents
- Freshdesk vs Intercom
- Freshdesk vs Odoo Helpdesk
- Freshdesk vs Creatio Service
- Freshdesk vs Help Scout
Freshdesk vs each of them
| # | Tool | Free plan | Paid from | Shared inbox | SLA management | Help center | Ticket automation | Score |
|---|---|---|---|---|---|---|---|---|
| 2 | Freshdesk | No | $19/user/mo | Yes | Yes | Yes | Yes | 9.3 |
| 3 | Zoho Desk | Yes | ₹420/user/mo | Yes | Yes | Yes | Yes | 9.2 |
| 4 | Salesforce Service Cloud | No | $25/user/mo | Yes | Yes | Yes | Yes | 9.1 |
| 5 | ServiceNow Customer Service Management AI Agents | No | Yes | Yes | Yes | 8.9 | ||
| 6 | Intercom | No | $29/seat/mo | 8.8 | ||||
| 7 | Odoo Helpdesk | Yes | Yes | Yes | Yes | Yes | 8.7 | |
| 8 | Creatio Service | No | $15/user/mo | Yes | Yes | Yes | 8.6 | |
| 9 | Help Scout | Yes | $25/user/mo | Yes | Yes | Yes | Yes | 8.5 |
Compare Freshdesk with any help desk software
These are the matchups our editors wrote up. The compare tool pairs Freshdesk with any other product in Help Desk Software — and up to four at once — from the same checked specs.
Compare Freshdesk with any tool side by side →
Every help desk software head-to-head →
Our full Freshdesk verdict, pricing and fact sheet →
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Compared by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update