Floatbot AI review
A broad contact-center AI platform built around voice, orchestration, and human handoff.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Floatbot AI is a conversational and agentic automation platform for enterprises, contact centers, insurers, banks, lenders, healthcare organizations, and BPOs. It supports voice AI agents for inbound and outbound calls alongside chat, SMS, and email agents. The platform also includes no-code or low-code creation, workflow automation, knowledge search, analytics, real-time agent assist, and warm handoff to human agents with context. Deployment options include cloud, private cloud, hybrid, and on-premises environments, with web, iOS, Android, API, and self-hosted availability.
Pricing is organized into Lite, Essential, Growth, and Enterprise tiers, with Contact Sales shown instead of public monetary amounts. Lite supports up to 2 concurrent calls, 10 concurrent chat sessions, 5 knowledge-base sources, a 2 MB upload limit, and 30 days of maximum history. Essential raises those limits to 25 calls, 100 chat sessions, 20 sources, 10 MB, and 90 days. Growth provides up to 75 calls, 500 chat sessions, 50 sources, 25 MB, and 180 days. Enterprise adds unlimited calls, chat sessions, and knowledge-base sources, no upload limit, forever maximum history, and custom speech transcription pricing. A free plan is not available, while a free trial is promoted.
Floatbot AI’s strongest fit is contact-center work that needs voice automation connected to existing systems. Integrations include Twilio, Plivo, Salesforce, Zendesk, Genesys, Cisco, Five9, WhatsApp, Slack, Telegram, Facebook Messenger, and Google Calendar. Agent M supports multi-agent orchestration, while RAG-based cognitive search grounds responses in knowledge sources. Visual workflows, API interfaces, test labs, conversation analytics, voice biometrics, and two-factor authentication extend the platform beyond basic chatbot creation. Choose Floatbot AI when voice, human handoff, and deployment flexibility matter most; organizations seeking transparent self-serve pricing or a free plan should consider alternatives.
Floatbot AI pros and cons
- Where it wins
- Supports voice, chat, SMS, and email AI agents
- Offers no-code building, multi-agent orchestration, and RAG
- Connects with major telephony and contact-center platforms
- Where it doesn't
- No free plan is available
- Published tiers show Contact Sales rather than monetary prices
- Lower tiers impose limits on calls, sessions, sources, and history
Floatbot AI fact sheet, pricing and score →
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