Five9 Workforce Engagement Management
Five9 Workforce Engagement Management: A broad cloud WEM suite combining forecasting, quality, analytics, coaching, and recording. Ranked #8 of 28 in Workforce Engagement Management Software by our editors (8.7/10); pricing: From $119/user/mo; best for organizations wanting broad Five9 WEM.
At a glance
- Editor score8.7 / 10
- PricingFrom $119/user/mo
- Best forOrganizations wanting broad Five9 WEM
- Free planNo
- Paid from$119/user/mo
- ForecastingAdvanced
- Founded2001 · San Ramon, California, USA
- Facts checked2 Oct 2026
Where it wins
- Advanced multi-skill forecasting, scheduling, and adherence tracking
- Omnichannel quality scoring, transcription, sentiment, and coaching workflows
- 24/7 support with Salesforce, Zendesk, Oracle, and ServiceNow integrations
Where it doesn't
- No free plan is available
- Deployment is limited to cloud/web delivery
- The Digital plan supports digital channels only
Our verdict on Five9 Workforce Engagement Management
Five9 Workforce Engagement Management is a cloud suite for contact centers that combines workforce management, quality management, interaction analytics, recording, coaching, dashboards, and CRM connectivity. It is designed for organizations that need coordinated planning and performance operations across voice, chat, email, and other digital channels. Its capabilities span forecasting, scheduling, adherence, quality evaluation, transcription, sentiment analysis, and agent development, with deployment delivered through the web.
The published plans show a paid, per-seat structure. Digital costs $119 per seat per month and covers digital channels, a choice of Workforce Engagement capabilities including QM, WFM, and Analytics, plus 24/7 support. Core costs $159 per seat per month and adds all channels with essential AI alongside the same choice of Workforce Engagement capabilities and support. Plus lists all channels with advanced AI, Pro lists all channels with essential AI and WEM, and Enterprise lists all channels with advanced AI and WEM; these tiers also include QM, WFM, Analytics, and 24/7 support according to their highlights.
Its standout depth is operational coverage: multi-skill and multi-channel forecasting, rules-based preference scheduling, intraday adjustment, real-time adherence, automated omnichannel scoring, call and screen transcription, coaching packages, KPI dashboards, wallboards, gamification, and interaction sentiment analytics. Encrypted interaction storage, two-factor authentication, and listed SOC 2, ISO 27001, GDPR, HIPAA, and PCI DSS coverage support organizations with formal security requirements. Salesforce, Zendesk, Oracle, and ServiceNow integrations improve ecosystem fit. Choose Five9 when broad WEM and contact-center analytics matter; organizations seeking a free option or non-cloud deployment should look elsewhere.
Five9 Workforce Engagement Management pricing
All 5 Five9 Workforce Engagement Management plans and prices →
Five9 Workforce Engagement Management fact sheet
| Free plan | No |
|---|---|
| Paid from | $119/user/mo |
| Forecasting | Advanced |
| Scheduling | Advanced |
| Quality management | Advanced |
| Agent coaching | Yes |
| Speech analytics | Advanced |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA |
| Support | Phone, Email, Live chat, Community · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Salesforce, Zendesk, Oracle, ServiceNow |
| Pricing | From $119/user/mo (source) |
| Website | five9.com |
| Facts checked | 2 Oct 2026 |
Five9 Workforce Engagement Management integrations
Five9 Workforce Engagement Management lists 4 integrations on its own site.
- Salesforce
- Zendesk
- Oracle
- ServiceNow
Alternatives to Five9 Workforce Engagement Management
- NICE Workforce Engagement ManagementEnterprise WFO suite pairing advanced forecasting, scheduling, quality, analytics and coaching.9.4
- Verint Workforce EngagementA complete WEM suite for organizations managing complex, omnichannel service operations.9.3
- Mitel Workforce OptimizationA hybrid workforce suite for forecasting, recording, quality management and mobile self-service.9.2
See all Five9 Workforce Engagement Management alternatives →
Five9 Workforce Engagement Management vs the competition
- Five9 Workforce Engagement Management vs NICE Workforce Engagement Management
- Five9 Workforce Engagement Management vs Verint Workforce Engagement
- Five9 Workforce Engagement Management vs Mitel Workforce Optimization
- Five9 Workforce Engagement Management vs Genesys Workforce Engagement Management
- Five9 Workforce Engagement Management vs RingCentral Workforce Optimization
- Five9 Workforce Engagement Management vs 8x8 Contact Center
Compare Five9 Workforce Engagement Management with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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