Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

FIRST LINE

#247 of 257 in Chatbot Builders

FIRST LINE: A broad, managed chatbot suite for large teams, with a very high entry price. Ranked #247 of 257 in Chatbot Builders by our editors (3.0/10); pricing: 14-day trial; best for large teams needing highly managed chatbot operations.

3.0/10Editor score
Visit FIRST LINE
FIRST LINE3.0 Visit FIRST LINE

At a glance

  • Editor score
    3.0 / 10
  • Pricing
    14-day trial
  • Best for
    Large teams needing highly managed chatbot operations
  • Free plan
    No
  • Paid from
    $1,900/seat/mo
  • Deployment channels
    Multichannel
  • Founded
    2018
  • Facts checked
    21 Sep 2026
FIRST LINE screenshot

  • Where it wins

    • Visual no-code builder with AI and knowledge-grounded answers
    • Supports 10+ messaging channels with human handoff
    • Adds CRM, ticketing, analytics, APIs, and webhooks

  • Where it doesn't

    • Starts at $1,900 per seat per month
    • Plans are offered for Taiwan-based businesses
    • Advanced integrations and implementation require higher tiers

Our verdict on FIRST LINE

FIRST LINE is a cloud customer service platform for teams that need chatbot automation across multiple customer-facing channels. Its no-code visual flow builder supports AI-generated and knowledge-grounded answers, while knowledge-base integration, human handoff, CRM, ticket management, and reporting extend it beyond basic bot creation. The product is positioned for startups, small and medium-sized businesses, growing support teams, and larger organizations with integration or workflow requirements, though its pricing makes the larger-team use case the clearest fit.

Pricing is structured across three monthly, per-seat plans. Mini costs $1,900 per seat per month and includes omnichannel support, chatbot automation, customer data management, ticket management, a knowledge base, and reporting and analytics. Pro costs $3,900 per seat per month and adds teams and permission controls, pre-launch onboarding support, and workflow automation. Enterprise costs $5,900 per seat per month and adds API integrations, guided implementation support, and optional custom features. Annual billing is available for all three plans, and a 14-day free trial is offered. The listed prices are displayed in USD, while final scope is subject to consultation and contract terms.

FIRST LINE fits organizations that want a managed customer-service operation spanning LINE, Facebook Messenger, Instagram, Telegram, web live chat, and other channels. Google Sheets, Zapier, REST API, and webhooks support broader workflow connections, while carousel messages and quick replies add interaction options. The platform is a strong match for teams that value centralized support operations, knowledge-grounded responses, and escalation to live agents. Smaller teams or buyers seeking a lower-cost chatbot builder should look elsewhere, particularly because there is no free plan and the starting tier already carries a substantial per-seat monthly commitment.

Your product? Our editors can test FIRST LINE in depth and publish a review, labelled as paid · from $149/mo →

FIRST LINE pricing

Plans 14-day trial No free plan — trial or paid only. Prices checked 21 Sep 2026.
See plans on firstline.cc

All 3 FIRST LINE plans and prices →

FIRST LINE fact sheet

Free planNo
Paid from$1,900/seat/mo
Deployment channelsMultichannel
Visual flow builderYes
AI bot generationYes
Knowledge-base answersYes
Human handoffYes
Included conversationsNot verified
Free trial14 days · no card needed
DeploymentCloud, Browser extension
PlatformsWeb
Compliance & securityISO 27001, SSO/SAML
SupportDocs
Built forSolo, Small business, Mid-market, Enterprise (editorial estimate)
Integrations8 integrations: Google Sheets, Zapier, REST API, Webhooks, LINE, Facebook Messenger …
Pricing14-day trial (source)
Websitefirstline.cc
Facts checked21 Sep 2026

FIRST LINE integrations

FIRST LINE lists 8 integrations on its own site.

  • Google Sheets
  • Zapier
  • REST API
  • Webhooks
  • LINE
  • Facebook Messenger
  • Instagram
  • Telegram

Alternatives to FIRST LINE

See all FIRST LINE alternatives →

Used FIRST LINE? Be the first to review it

The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used FIRST LINE for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

Write a reviewTwo minutes · verified accounts only · read by an editor before it appears

Reviews come only from verified accounts. Sign in or create an account first — your e-mail is never shown.

Your rating

0 characters · at least 80, up to 3,000

Posted from your verified account. Reviews appear after an editor reads them, usually within two working days.

Featured on iTechGuides

Featured on iTechGuides — FIRST LINE 3.0/10

FIRST LINE is listed in our Chatbot Builders directory. Add the badge to your site — it links back to this page.

<a href="https://www.itechguides.com/products/first-line/"><img src="https://www.itechguides.com/best/badge/first-line.svg" alt="Featured on iTechGuides" width="230" height="46"></a>

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated · How we research and update