Expertflow Quality Management
Expertflow Quality Management: A hybrid QA tool for contact centers that need configurable scoring and deployment options. Ranked #36 of 60 in Customer Service QA Software by our editors (5.7/10); pricing: From $72/mo; best for mid-market and enterprise teams seeking hybrid QA.
At a glance
- Editor score5.7 / 10
- PricingFrom $72/mo
- Best forMid-market and enterprise teams seeking hybrid QA
- Automated scoringYes
- Founded2007 · Bern, Switzerland
- Facts checked4 Oct 2026
Where it wins
- Combines AI scoring with human review and configurable weighted forms
- Supports scheduled reviews, deadlines, reminders, and evaluator assignment
- Offers cloud or self-hosted deployment and several contact-center integrations
Where it doesn't
- Quality Management is listed only in the $72-per-agent Premium plan
- The $42 and $54 plans do not list Quality Management
- Designed for web-based use and mid-market or enterprise teams
Our verdict on Expertflow Quality Management
Expertflow Quality Management helps contact-center quality teams evaluate voice, chat, and email interactions. It combines AI-driven scoring with human evaluation, letting teams allocate reviews between automation and reviewers. Managers can create weighted evaluation forms, schedule one-time or recurring reviews, and assign work with deadlines and reminders. The product is aimed at mid-market and enterprise teams that want structured QA workflows and a choice between cloud and self-hosted deployment.
Its scope extends beyond scoring individual conversations. Reviewers can filter interactions by agent, team, date, direction, wrap-up code, or sentiment, while managers can track assigned reviews and provide evaluator feedback to agents. Reports cover evaluation volume, skills, teams, evaluators, and agent rankings. Those functions suit organizations looking to connect review activity with team-level analysis and coaching. Integrations include Cisco UCCE, Cisco UCCX, Cisco PCCE, Webex Contact Center, Genesys, and Expertflow CX, giving it options for teams already using those systems.
Plan choice matters: according to the published monthly per-agent prices, Voice or Digital costs $42 and lists routing, recording, and historical reporting; Voice + Digital costs $54 and adds scheduled callbacks to the listed features. Quality Management appears in Premium at $72 per agent monthly, alongside Workforce Management and speech and text analytics. The two lower-priced plans do not list Quality Management, so teams buying specifically for QA should budget around Premium rather than assume it comes with every bundle. Expertflow is a fit for teams that need hybrid evaluation, analytics, and deployment flexibility; organizations seeking QA in a lower listed tier should compare alternatives.
Expertflow Quality Management pricing
All 3 Expertflow Quality Management plans and prices →
Expertflow Quality Management fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | Yes |
| Custom scorecards | Yes |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Multichannel |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Support | Email, Live chat · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Cisco UCCE, Cisco UCCX, Cisco PCCE, Webex Contact Center, Genesys, Expertflow CX See all → |
| Pricing | From $72/mo (source) |
| Website | expertflow.com |
| Facts checked | 4 Oct 2026 |
Expertflow Quality Management integrations
Expertflow Quality Management lists 6 integrations on its own site.
- Cisco UCCE
- Cisco UCCX
- Cisco PCCE
- Webex Contact Center
- Genesys
- Expertflow CX
See all Expertflow Quality Management integrations →
Alternatives to Expertflow Quality Management
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
See all Expertflow Quality Management alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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