EQ Complaints Professional

Paid#11 of 26 in Complaint Management Software

EQ Complaints Professional: A focused FCA complaints platform with reporting, alerts, investigations, and FOS integration. Ranked #11 of 26 in Complaint Management Software by our editors (8.3/10); pricing: Pricing on request; best for UK financial firms with FCA requirements.

8.3/10★★★★☆Editor score

Visit Equiniti

EQ Complaints Professional8.3 Visit Equiniti

At a glance

• Editor score
  8.3 / 10
• Pricing
  Pricing on request
• Best for
  UK financial firms with FCA requirements
• Founded
  2007 · Worthing, West Sussex, United Kingdom
• Facts checked
  20 Sep 2026

• Where it wins

  • Pre-configured FCA workflows and automated regulatory reporting
  • Deadline alerts aligned with FCA timescales
  • FOS integration, investigation records, and full audit trail

• Where it doesn't

  • Pricing requires contact with sales
  • Web delivery may not suit firms seeking other deployment options
  • FCA-focused workflows may be less suitable outside UK financial services

Our verdict on EQ Complaints Professional

EQ Complaints Professional is a cloud-based SaaS complaints management system from Equiniti for regulated financial services firms. It is positioned for small and mid-sized organisations managing approximately 500 to 50,000 complaints annually. The product combines complaint workflows, regulatory reporting, deadline management, workload oversight, investigation recording, management information, and audit trails in a system designed around FCA requirements.

Its strongest area is regulatory complaint handling. Pre-configured FCA-compliant workflows, automated FCA regulatory reporting, and deadline alerts tied to FCA timescales give teams a structured way to manage required processes. Management information and root-cause reporting support oversight, while workload management tools help distribute and monitor activity. Automated compliance decision-making and machine-learning capabilities add further automation to a workflow that is already narrowly focused on regulated complaints.

The product also covers the investigation and escalation stages through investigation recording, a full audit trail of access and actions, and integration with the Financial Ombudsman Service process. Pricing follows a contact-sales model, so organisations need to engage with Equiniti to discuss the commercial arrangement. EQ Complaints Professional should suit UK financial firms that need FCA-oriented controls, reporting, and deadline management at meaningful complaint volumes. Organisations seeking a broader multi-sector complaint platform, non-web deployment, or a less regulation-specific workflow may be better served by an alternative.

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EQ Complaints Professional pricing

EQ Complaints Professional fact sheet

EQ Complaints Professional integrations

EQ Complaints Professional lists 1 integrations on its own site.

• Financial Ombudsman Service (FOS)

Alternatives to EQ Complaints Professional

• AmpleLogic Complaint ManagementA life-sciences complaint system linking intake, investigations, CAPA, recalls, and regulatory reporting.9.4
• AssurX Customer Quality ManagementA broad, compliance-oriented complaint system for regulated manufacturing operations.9.3
• Propel Complaint HandlingA connected complaint workflow for manufacturers managing investigations and regulatory reporting.9.2

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update