EQ Complaints Professional review
A focused FCA complaints platform with reporting, alerts, investigations, and FOS integration.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
EQ Complaints Professional is a cloud-based SaaS complaints management system from Equiniti for regulated financial services firms. It is positioned for small and mid-sized organisations managing approximately 500 to 50,000 complaints annually. The product combines complaint workflows, regulatory reporting, deadline management, workload oversight, investigation recording, management information, and audit trails in a system designed around FCA requirements.
Its strongest area is regulatory complaint handling. Pre-configured FCA-compliant workflows, automated FCA regulatory reporting, and deadline alerts tied to FCA timescales give teams a structured way to manage required processes. Management information and root-cause reporting support oversight, while workload management tools help distribute and monitor activity. Automated compliance decision-making and machine-learning capabilities add further automation to a workflow that is already narrowly focused on regulated complaints.
The product also covers the investigation and escalation stages through investigation recording, a full audit trail of access and actions, and integration with the Financial Ombudsman Service process. Pricing follows a contact-sales model, so organisations need to engage with Equiniti to discuss the commercial arrangement. EQ Complaints Professional should suit UK financial firms that need FCA-oriented controls, reporting, and deadline management at meaningful complaint volumes. Organisations seeking a broader multi-sector complaint platform, non-web deployment, or a less regulation-specific workflow may be better served by an alternative.
EQ Complaints Professional pros and cons
- Where it wins
- Pre-configured FCA workflows and automated regulatory reporting
- Deadline alerts aligned with FCA timescales
- FOS integration, investigation records, and full audit trail
- Where it doesn't
- Pricing requires contact with sales
- Web delivery may not suit firms seeking other deployment options
- FCA-focused workflows may be less suitable outside UK financial services
EQ Complaints Professional fact sheet, pricing and score →
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