Ender Turing Quality Management
Ender Turing Quality Management: Automates multichannel conversation scoring with human review and coaching workflows. Ranked #25 of 60 in Customer Service QA Software by our editors (6.8/10); pricing: Free plan · paid from $39/mo; best for small teams wanting free QA and self-hosting options.
At a glance
- Editor score6.8 / 10
- PricingFree plan · paid from $39/mo
- Best forSmall teams wanting free QA and self-hosting options
- Free planYes
- Automated scoringYes
- Facts checked4 Oct 2026
Where it wins
- Scores calls, chats and emails against configurable scorecards
- Combines automated scoring with reviewer queues, comments and disputes
- Offers cloud and self-hosted deployment options
Where it doesn't
- Free plan is limited to 5 agents and 100 calls per agent monthly
- Custom scorecards and coaching workflows start on the paid Team plan
- On-premise or private-cloud deployment is reserved for Enterprise
Our verdict on Ender Turing Quality Management
Ender Turing Quality Management evaluates customer conversations against configurable scorecards, making it relevant to contact centers and other teams that review calls, chats or emails. AutoQA scores every conversation against those scorecards, which can be created, copied or imported from Excel. For teams that want to start without a paid subscription, the Free plan includes transcription, summaries and scoring, standard templates and email support; it is limited to 5 agents and 100 calls per agent monthly.
The review process combines automation with human oversight rather than treating scores as final. Reviewers can work through queues, add comments and handle agent disputes, while accuracy tracking shows agreement with human reviews and supports calibration. Rule-based actions can respond to low scores or critical failures. Agent dashboards, feedback and coaching workflows add training plans, quizzes and playlists, while QA dashboards and executive reporting give teams a view across evaluations. This breadth suits teams seeking a joined-up QA workflow, though buyers focused only on basic manual review may not need the scoring and coaching scope.
Published monthly pricing starts with Team at $39 per agent, adding custom scorecards, topics and automations, an AI accuracy loop, coaching, export and a REST API. Business is $79 per agent monthly and adds executive boards, scheduled reports, CRM and data connectors, PII masking, SSO and implementation engineers. Enterprise offers on-premise or private-cloud deployment and custom integrations. The product connects with contact-center and collaboration services including Genesys Cloud, Five9, NICE CXone, Zendesk, Zoom and Microsoft Teams. Choose it if automated multichannel QA, human calibration or self-hosting matter; a team seeking only a lightweight manual review tool may prefer a narrower option.
Ender Turing Quality Management pricing
All 4 Ender Turing Quality Management plans and prices →
Ender Turing Quality Management fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | Not verified |
| Custom scorecards | Yes |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Multichannel |
| Money-back guarantee | 30 days |
| Deployment | Cloud, Self-hosted, Browser extension |
| Platforms | Web, Chrome extension |
| Compliance & security | SOC 2, GDPR, SSO/SAML |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 19 integrations: Genesys Cloud, Five9, NICE CXone, Talkdesk, Amazon Connect, Fireflies.ai … See all → |
| Pricing | Free plan · paid from $39/mo (source) |
| Website | enderturing.com |
| Facts checked | 4 Oct 2026 |
Ender Turing Quality Management integrations
Ender Turing Quality Management lists 19 integrations on its own site.
- Genesys Cloud
- Five9
- NICE CXone
- Talkdesk
- Amazon Connect
- Fireflies.ai
- Zendesk Voice
- Zendesk Chat
- GoHighLevel
- Google Meet
- Twilio Flex
- Webex Contact Center
- RingCentral
- Zoom
- Microsoft Teams
- 8x8
- Dialpad
- Aircall
- Salesforce
See all Ender Turing Quality Management integrations →
Alternatives to Ender Turing Quality Management
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
See all Ender Turing Quality Management alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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