EdgeTier Coach
EdgeTier Coach: Automates multichannel QA and coaching, with a €20,000 starting price. Ranked #21 of 60 in Customer Service QA Software by our editors (7.3/10); pricing: From €20,000; best for mid-market teams with multichannel QA budgets.
At a glance
- Editor score7.3 / 10
- PricingFrom €20,000
- Best forMid-market teams with multichannel QA budgets
- Automated scoringYes
- Founded2017 · Dublin, Ireland
- Facts checked4 Oct 2026
Where it wins
- Scores calls, chats, and emails against customizable QA scorecards
- Prioritizes conversations and can automate QA form completion
- Connects scoring to agent coaching, feedback, and performance trends
Where it doesn't
- Starts at €20,000; proposals depend on use case and interaction volume
- Named integrations are Zendesk, Salesforce, LivePerson, and LiveChat
- Cloud deployment and email support may not fit every team
Our verdict on EdgeTier Coach
EdgeTier Coach is a cloud-based quality assurance platform for contact centres reviewing customer conversations and coaching agents. It analyzes phone, chat, and email interactions, applying AI-assisted scoring against custom QA scorecards. Teams can combine automated reviews with manual checks, prioritize conversations for review, and provide agent feedback. Its multichannel scope and coaching workflows suit mid-market and enterprise teams seeking broader QA coverage; smaller teams with simpler review needs may find the starting price difficult to justify.
Pricing is contact-sales, and the published starting price is €20,000. The vendor says custom proposals depend on use case and interaction volume, so the starting figure is not a complete quote for a particular team. The published information does not specify the billing period or unit for that amount. Buyers should clarify those terms and the scope of a proposal before comparing costs. Coach’s focus on automated scoring and review selection may matter most to teams handling enough interactions to benefit from prioritization and broader sampling.
The listed integrations are Zendesk, Salesforce, LivePerson, LiveChat, and custom APIs, which gives teams several named connections plus an API route. Coach is offered as a web product with cloud deployment. Its stated compliance posture includes GDPR and ISO 27001, and support is available by email. Choose it when multichannel scoring, customizable scorecards, coaching, and performance reporting are central to QA. Teams that need a wider set of named integrations, another deployment model, or a lower starting commitment should compare alternatives.
EdgeTier Coach pricing
EdgeTier Coach fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | Yes |
| Custom scorecards | Yes |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Multichannel |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, ISO 27001 |
| Support | |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: Zendesk, Salesforce, LivePerson, LiveChat, custom APIs See all → |
| Pricing | From €20,000 (source) |
| Website | edgetier.com |
| Facts checked | 4 Oct 2026 |
EdgeTier Coach integrations
EdgeTier Coach lists 5 integrations on its own site.
- Zendesk
- Salesforce
- LivePerson
- LiveChat
- custom APIs
See all EdgeTier Coach integrations →
Alternatives to EdgeTier Coach
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
See all EdgeTier Coach alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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