Eckoh Secure Call Recording
Eckoh Secure Call Recording: A focused contact-center recorder with strong redaction and access controls. Ranked #17 of 25 in Call Recording Software by our editors (7.6/10); pricing: Pricing on request; best for secure contact-center recording and redaction.
At a glance
- Editor score7.6 / 10
- PricingPricing on request
- Best forSecure contact-center recording and redaction
- Call transcriptionYes
- Facts checked20 Sep 2026
Where it wins
- Automatic redaction of payment and personal data
- Searchable recordings and transcripts with tagging and sentiment
- Role-based access, SSO, MFA, audit trails, and tamper checks
Where it doesn't
- Pricing uses a contact-sales model
- Retention is based on an agreed contract period
- AI call summaries are not attributed to this product
Our verdict on Eckoh Secure Call Recording
Eckoh Secure Call Recording is a managed cloud solution for contact centers and enterprises that captures customer conversations across agent communication channels. It combines recording with on-demand and automated transcription, searchable metadata, sentiment scoring, transcript heatmaps, keyword and phrase tagging, performance reporting, and secure cloud storage. The product is suited to organizations that need a searchable conversation archive while controlling access to recordings and transcripts.
Its clearest strength is the security and data-handling layer. Automatic redaction covers payment and personal data, while role-based access, single sign-on, and multi-factor authentication help govern who can reach recorded content. Audit trails and tamper checks apply to audio and transcript files, adding traceability for organizations that need controlled handling of contact-center conversations. Configurable recording volumes and an agreed contract period for retention support a managed deployment model, although the commercial arrangement is handled through contact sales rather than listed plans.
Platform fit is another important consideration. Integrations include Genesys, Cisco, Avaya, Twilio, and Amazon Connect, and the product supports cloud deployments alongside existing on-premise environments. That makes it a practical candidate for contact centers already operating on one of those platforms. Choose Eckoh Secure Call Recording when redaction, searchable transcription, access controls, and auditability matter more than a broad standalone communications suite. Consider an alternative if your requirements center on platform coverage beyond these integrations, transparent self-service pricing, or AI-generated call summaries as a core capability.
Your product? Our editors can test Eckoh Secure Call Recording in depth and publish a review, labelled as paid · from $149/mo →
Eckoh Secure Call Recording pricing
Eckoh Secure Call Recording fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Call capture | Both |
| Recording retention | Not verified |
| Call transcription | Yes |
| Searchable archive | Yes |
| Consent controls | Not verified |
| AI call summaries | Not verified |
| Mobile app | Not verified |
| Deployment | Cloud, Self-hosted |
| Compliance & security | SOC 2, ISO 27001, GDPR, PCI DSS, 2FA |
| Support | Email, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: Genesys, Cisco, Avaya, Twilio, Amazon Connect See all → |
| Pricing | Pricing on request |
| Website | eckoh.com |
| Facts checked | 20 Sep 2026 |
Eckoh Secure Call Recording integrations
Eckoh Secure Call Recording lists 5 integrations on its own site.
- Genesys
- Cisco
- Avaya
- Twilio
- Amazon Connect
See all Eckoh Secure Call Recording integrations →
Alternatives to Eckoh Secure Call Recording
- AudioCodes Interaction InsightsA broad enterprise recording service with strong retention, search, and compliance controls.9.4
- Numonix IXCloudA broad, compliance-focused recorder for mixed enterprise communications environments.9.2
- Verint Interaction RecordingA broad compliance-recording platform for regulated, omnichannel interactions.9.1
See all Eckoh Secure Call Recording alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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