Eckoh Secure Call Recording review
A focused contact-center recorder with strong redaction and access controls.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Eckoh Secure Call Recording is a managed cloud solution for contact centers and enterprises that captures customer conversations across agent communication channels. It combines recording with on-demand and automated transcription, searchable metadata, sentiment scoring, transcript heatmaps, keyword and phrase tagging, performance reporting, and secure cloud storage. The product is suited to organizations that need a searchable conversation archive while controlling access to recordings and transcripts.
Its clearest strength is the security and data-handling layer. Automatic redaction covers payment and personal data, while role-based access, single sign-on, and multi-factor authentication help govern who can reach recorded content. Audit trails and tamper checks apply to audio and transcript files, adding traceability for organizations that need controlled handling of contact-center conversations. Configurable recording volumes and an agreed contract period for retention support a managed deployment model, although the commercial arrangement is handled through contact sales rather than listed plans.
Platform fit is another important consideration. Integrations include Genesys, Cisco, Avaya, Twilio, and Amazon Connect, and the product supports cloud deployments alongside existing on-premise environments. That makes it a practical candidate for contact centers already operating on one of those platforms. Choose Eckoh Secure Call Recording when redaction, searchable transcription, access controls, and auditability matter more than a broad standalone communications suite. Consider an alternative if your requirements center on platform coverage beyond these integrations, transparent self-service pricing, or AI-generated call summaries as a core capability.
Eckoh Secure Call Recording pros and cons
- Where it wins
- Automatic redaction of payment and personal data
- Searchable recordings and transcripts with tagging and sentiment
- Role-based access, SSO, MFA, audit trails, and tamper checks
- Where it doesn't
- Pricing uses a contact-sales model
- Retention is based on an agreed contract period
- AI call summaries are not attributed to this product
Eckoh Secure Call Recording fact sheet, pricing and score →
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