dualmon review
A low-cost remote access suite with support tools and plans for up to 1,000 computers.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
dualmon combines attended remote support, unattended desktop access, file transfer, remote printing, session recording, and online meetings. It supports Windows and macOS computers, with access through the web, Windows, macOS, iOS, and Android. The product is aimed at personal users, support teams, IT professionals, and organizations that need to assist users or manage remote computers. User management, computer groups, multi-monitor support, mobile access, diagnostics, and session reporting broaden its role beyond basic screen sharing.
Pricing is straightforward for teams comparing support and device-management needs. A free plan is available, and a 14-day free trial is also offered. Remote Assist costs $99 per year and includes unlimited remote-assist sessions, 20 user accounts, 5 unattended computers, file transfer, and remote printing. Enterprise pricing starts at $99 per year for 10 computers and adds 24/7 remote access, unlimited user accounts, remote deployment, and two-factor authentication. Higher tiers cover 25, 50, 100, 250, 500, and 1,000 computers, priced from $149 to $999 per year.
The strongest fit is a budget-conscious team that needs both attended support and persistent access across a growing computer estate. Two-factor authentication and IP whitelisting provide practical access controls, while Outlook and Google Calendar integrations support scheduling. Session recording and reporting are useful for support oversight, and browser-based meeting attendance reduces friction for participants. Organizations needing a narrowly focused support tool may find the broader management features unnecessary, while teams requiring monthly billing or AI capabilities should look elsewhere. For teams comfortable with annual plans, dualmon offers a wide feature set at each scale.
dualmon pros and cons
- Where it wins
- Supports attended support and unattended 24/7 remote access
- Annual plans scale from 5 to 1,000 managed computers
- Includes recording, diagnostics, reporting, mobile apps, and calendar integrations
- Where it doesn't
- Remote Assist limits unattended access to 5 computers
- Plans use annual billing
- No AI features
dualmon fact sheet, pricing and score →
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