Doorbell.io review
A focused feedback hub with widgets, NPS, routing, replies, and integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Doorbell.io is customer feedback software for product teams collecting input from websites and mobile applications. Its customizable widgets and forms support screenshots, file attachments, NPS ratings, multilingual feedback, and sentiment tags. Teams can assign, filter, and tag feedback, add internal notes, send automatic or canned replies, and route notifications through email, Slack, helpdesks, or the dashboard. Web, iOS, Android, API, webhook, and mobile SDK support make it suitable for products that need feedback collection across several surfaces.
The plan structure keeps the core workflow available at multiple levels. Free includes unlimited feedback, unlimited replies, NPS ratings, canned responses, read receipts, and product management integrations. Startup costs $29 per month and adds a whitelabel custom domain, while Business costs $49 per month and includes read receipts alongside the Startup highlights. Enterprise costs $99 per month and adds multiple applications, a custom number of screenshots, Single Sign-On, an audit log, a 99% SLA, and priority support. A 7-day free trial is also available separately from the permanent Free plan.
Its main strength is the combination of collection, triage, conversation, and product workflow connections in one focused tool. Integrations include Slack, Twist, Pivotal Tracker, Trello, GitHub, Asana, Jira, Front, Zendesk, Help Scout, Freshdesk, HelpSpot, Zapier, ProdPad, and Woopra. Choose Doorbell.io if you want embedded feedback with NPS, sentiment, screenshots, replies, and integrations without starting on a paid plan. Consider another option if Single Sign-On, audit logging, or service-level commitments are required below Enterprise.
Doorbell.io pros and cons
- Where it wins
- Widgets, forms, screenshots, attachments, and multilingual feedback collection
- NPS, sentiment tags, assignment, filtering, notes, and canned replies
- Web, iOS, Android, API, SDKs, webhooks, and many integrations
- Where it doesn't
- Single Sign-On, audit logs, SLA, and priority support are Enterprise features
- Whitelabel custom domains are limited to Startup and higher plans
- The $29 monthly entry tier does not include read receipts
Doorbell.io fact sheet, pricing and score →
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