Dialpad Dialer review
A campaign-focused progressive dialer with analytics, recordings, and Salesforce integration.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Dialpad Dialer adds progressive outbound dialing to Dialpad Sell and Contact Center. It is aimed at sales and contact-center teams that work through lead lists and need controls over campaign execution. The dialer connects answered calls to available agents, while teams can create static or dynamic campaigns and set schedules, maximum attempts, and do-not-contact rules. Lead lists can come from the Lead Module, CSV, or API, and campaign analytics are available through a dashboard, export, and API. Its focus is managed, progressive outreach rather than predictive dialing, so teams specifically seeking predictive mode should look elsewhere.
Campaign controls are a central strength: Local Dial, Main Line, and Verified Numbers give teams options for caller identification, while voicemail detection, DNC scrubbing with an audit trail, and multiple-pass rules help govern list use. Call recording and real-time transcription support call review. Salesforce integration includes screen pops; HubSpot, Zendesk, and Microsoft Teams are also listed integrations. The product is web-based, with cloud and browser-extension deployment options. Local Presence is included in Sell Advanced and Sell Premium, or available as an add-on on other plans.
Pricing is tied to Dialpad Sell licenses, and the dialer itself is restricted to Sell Premium. Published Sell plan prices are $39 per user per month for Essentials annually ($49 monthly), $95 for Advanced annually ($110 monthly), and $150 for Premium annually ($170 monthly). A 14-day free trial is available, but there is no free plan. Phone, chat, and documentation support are listed, along with 24/7 support; compliance listings include SOC 2, ISO 27001, GDPR, HIPAA, and SSO/SAML. Consider it when progressive campaigns, guardrails, and analytics matter; skip it if predictive dialing is essential or premium licensing does not fit your budget.
Dialpad Dialer pros and cons
- Where it wins
- Progressive dialing works through lead lists and connects answered calls to agents.
- Campaigns support schedules, attempt limits, do-not-contact rules, and analytics.
- Local and verified numbers, call recording, and real-time transcription are included.
- Where it doesn't
- Predictive dialing is not supported.
- Dialer access is restricted to Dialpad Sell Premium licenses.
- Sell plans start at $39 per user per month with annual billing.
Dialpad Dialer fact sheet, pricing and score →
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