Desku AI Chatbot Builder
Desku AI Chatbot Builder: A visual, omnichannel chatbot builder with human handoff and support workflows. Ranked #84 of 257 in Chatbot Builders by our editors (3.0/10); pricing: Free plan · 14-day trial; best for support teams wanting visual omnichannel bots.
At a glance
- Editor score3.0 / 10
- PricingFree plan · 14-day trial
- Best forSupport teams wanting visual omnichannel bots
- Free planYes
- Paid from$39/mo
- Deployment channelsMultichannel
- Facts checked22 Sep 2026
Where it wins
- Visual no-code builder with broad training sources
- Human handoff, ticket conversion, and intent-based routing
- Website, email, WhatsApp, Facebook, and Instagram support
Where it doesn't
- Free plan is limited to basic chat
- Full omnichannel support starts on the Business plan
- Not open source
Our verdict on Desku AI Chatbot Builder
Desku AI Chatbot Builder is a no-code platform for startups, SaaS companies, ecommerce businesses, and small support teams. Its visual builder supports chatbot flows and workflows, while bots can be trained with FAQs, knowledge bases, APIs, URLs, documents, and uploaded files. Teams can automate replies to repetitive questions, route conversations by intent or sentiment, convert chats into tickets, and hand conversations to human agents with context through a shared support inbox.
The published plans show a freemium structure. Free costs $0 per month and includes Basic chat. Growth costs $39 per month and adds Shared inboxes and Eva AI. Advance costs $79 per month and highlights Shopify, WooCommerce, and Social channels. Business costs $179 per month and adds Full omnichannel support, SLA, and Advanced AI automation. A 14-day free trial is also available. The vendor's comparison page states that annual billing gives two months free. This progression makes Growth a starting point for teams that need shared support handling, while Advance and Business target broader commerce and omnichannel requirements.
Desku fits teams that want one support-oriented bot across web and connected messaging channels, with integrations for Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack, and email via IMAP/SMTP. Conversation and support-performance analytics add visibility, while routing, prioritization, and escalation extend the product beyond automated replies. Choose it if visual bot creation, knowledge-based responses, human handoff, and multichannel support belong in the same workflow. Teams seeking open-source software or only basic chat may prefer a narrower alternative.
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Desku AI Chatbot Builder pricing
All 4 Desku AI Chatbot Builder plans and prices →
Desku AI Chatbot Builder fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $39/mo |
| Deployment channels | Multichannel |
| Visual flow builder | Yes |
| AI bot generation | Yes |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | Not verified |
| Free trial | 14 days · card required |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Docs |
| Built for | Solo, Small business, Mid-market (editorial estimate) |
| Integrations | 11 integrations: Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp … See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | desku.io |
| Facts checked | 22 Sep 2026 |
Desku AI Chatbot Builder integrations
Desku AI Chatbot Builder lists 11 integrations on its own site.
- Shopify
- WooCommerce
- Ecwid
- Magento
- Shopline
- Facebook Messenger
- Zapier
- Slack
- Email via IMAP/SMTP
See all Desku AI Chatbot Builder integrations →
Alternatives to Desku AI Chatbot Builder
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all Desku AI Chatbot Builder alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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