Desku AI Chatbot Builder review
A visual, omnichannel chatbot builder with human handoff and support workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Desku AI Chatbot Builder is a no-code platform for startups, SaaS companies, ecommerce businesses, and small support teams. Its visual builder supports chatbot flows and workflows, while bots can be trained with FAQs, knowledge bases, APIs, URLs, documents, and uploaded files. Teams can automate replies to repetitive questions, route conversations by intent or sentiment, convert chats into tickets, and hand conversations to human agents with context through a shared support inbox.
The published plans show a freemium structure. Free costs $0 per month and includes Basic chat. Growth costs $39 per month and adds Shared inboxes and Eva AI. Advance costs $79 per month and highlights Shopify, WooCommerce, and Social channels. Business costs $179 per month and adds Full omnichannel support, SLA, and Advanced AI automation. A 14-day free trial is also available. The vendor's comparison page states that annual billing gives two months free. This progression makes Growth a starting point for teams that need shared support handling, while Advance and Business target broader commerce and omnichannel requirements.
Desku fits teams that want one support-oriented bot across web and connected messaging channels, with integrations for Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack, and email via IMAP/SMTP. Conversation and support-performance analytics add visibility, while routing, prioritization, and escalation extend the product beyond automated replies. Choose it if visual bot creation, knowledge-based responses, human handoff, and multichannel support belong in the same workflow. Teams seeking open-source software or only basic chat may prefer a narrower alternative.
Desku AI Chatbot Builder pros and cons
- Where it wins
- Visual no-code builder with broad training sources
- Human handoff, ticket conversion, and intent-based routing
- Website, email, WhatsApp, Facebook, and Instagram support
- Where it doesn't
- Free plan is limited to basic chat
- Full omnichannel support starts on the Business plan
- Not open source
Desku AI Chatbot Builder fact sheet, pricing and score →
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