CrossCX
CrossCX: A broad CX platform for teams combining conversation intelligence, surveys, and coaching. Ranked #16 of 34 in Customer Experience Management Software by our editors (7.8/10); pricing: Pricing on request; best for CX teams combining surveys and conversation QA.
At a glance
- Editor score7.8 / 10
- PricingPricing on request
- Best forCX teams combining surveys and conversation QA
- Journey mappingNo
- Founded2015 · Paris, France
- Facts checked20 Sep 2026
Where it wins
- Combines speech analytics, sentiment trends, surveys, and quality monitoring
- Supports corrective actions, coaching workflows, dashboards, and reporting
- Connects with CRM, CCaaS, telephony, review, and survey platforms
Where it doesn't
- Pricing requires contacting sales
- Its breadth may exceed survey-only teams' needs
- Multiple deployment models add implementation choices
Our verdict on CrossCX
CrossCX is a customer experience platform for contact centers and customer service teams with structured service operations. It analyzes voice, email, chat, and other customer interactions through speech-to-text transcription, sentiment analysis, emotional-trend detection, categorization, and AI-assisted quality monitoring. Alongside conversation analysis, it supports multichannel customer and employee surveys, NPS, CSAT, and CES reporting, corrective-action workflows, coaching, dashboards, and reports. CX teams that need one environment for interaction intelligence and feedback management will find its scope particularly relevant.
Pricing follows a contact-sales model rather than published plan-by-plan prices. That approach is suited to organizations evaluating a combination of deployment, integrations, analytics, surveys, and workflow requirements, but it gives buyers less immediate pricing detail for initial comparison. CrossCX supports web, API, and self-hosted access, with SaaS, private-cloud, and on-premise deployment models. REST APIs, data import and export tools, and personal-data anonymization add options for organizations with established technical and governance processes.
The platform’s main strength is breadth across the customer experience lifecycle: it can connect conversation analysis with quality monitoring, satisfaction reporting, coaching, and corrective actions. Integrations include Genesys, Salesforce, Zendesk, Cisco, Avaya, Microsoft Teams, Medallia, Qualtrics, SurveyMonkey, Google Reviews, Trustpilot, and the App Store. Choose CrossCX when survey data and customer conversations need to inform the same quality and coaching workflows. Teams seeking only lightweight surveys or a narrowly focused feedback tool may prefer a simpler product.
Your product? Our editors can test CrossCX in depth and publish a review, labelled as paid · from $149/mo →
CrossCX pricing
CrossCX fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Journey mapping | No |
| Feedback channels | Omnichannel |
| Text analytics | Yes |
| Closed-loop actions | Yes |
| Experience programs | Multi_experience |
| Supported languages | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 25+ integrations: Genesys, Salesforce, Zendesk, Cisco, Avaya, Microsoft Teams … See all → |
| Pricing | Pricing on request |
| Website | crosscx.com |
| Facts checked | 20 Sep 2026 |
CrossCX integrations
CrossCX lists 25+ integrations on its own site — the 12 named here are the ones its pages call out.
- Genesys
- Salesforce
- Zendesk
- Cisco
- Avaya
- Microsoft Teams
- Medallia
- Qualtrics
- SurveyMonkey
- Google Reviews
- Trustpilot
- App Store
See all CrossCX integrations →
Alternatives to CrossCX
- Verint Experience ManagementA broad enterprise CX suite spanning feedback, journey analytics, AI, and closed-loop action.9.2
- Sprinklr Unified-CXM PlatformEnterprise CX management for coordinating omnichannel journeys, feedback, analytics, and action.9.1
- Webex Experience ManagementA broad customer experience suite for Cisco-centered feedback and journey programs.9.0
See all CrossCX alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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