ConnectWise Automate review
A broad RMM platform for Windows-focused MSP endpoint operations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ConnectWise Automate is a remote monitoring and management platform designed for managed service providers. It brings endpoint monitoring, asset discovery, operating-system patching, alert automation, scripting, remote endpoint access, and workflow management into one system. Its structure fits MSP teams managing multiple clients, sites, policies, and endpoint environments, including deployments ranging from small clients to complex, multi-site operations. The platform is available through web and Windows interfaces and supports hybrid deployment.
Its strongest advantage is breadth within endpoint operations. Teams can create, schedule, and execute scripts; automate monitoring and alerts; deploy patches; query and export endpoint data; and manage clients, sites, roles, policies, and workflows. That combination makes Automate suitable for service providers that need more than basic device alerts and remote access. Multi-tenant support also aligns with MSP operating models, while asset and device discovery helps organize managed environments. The product includes AI features, although the available product description does not specify their scope.
The main trade-off is platform focus. Automate primarily supports Windows endpoints, so organizations managing broader operating-system coverage should assess fit carefully. The product's pricing model is custom and requires contact with sales, with no free plan or self-service tier. No integrations are listed, which may matter to teams selecting an RMM product around an existing software ecosystem. Choose ConnectWise Automate if Windows endpoint automation, patching, scripting, and multi-client management are central requirements. Consider an alternative when broader operating-system support, published pricing, or specified integrations are priorities.
ConnectWise Automate pros and cons
- Where it wins
- Combines monitoring, patching, scripting, discovery, and remote support
- Supports client, site, policy, workflow, and multi-tenant management
- Offers cloud-hosted and on-premises deployment options
- Where it doesn't
- Primarily supports Windows endpoints
- Pricing requires contacting sales
- No integrations are listed
ConnectWise Automate fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update