Concie
Concie: A multichannel commerce chatbot with strong store context, but a costly start and 200 monthly conversations. Ranked #228 of 257 in Chatbot Builders by our editors (3.0/10); pricing: 7-day trial; best for ecommerce support and sales automation.
At a glance
- Editor score3.0 / 10
- Pricing7-day trial
- Best forEcommerce support and sales automation
- Free planNo
- Paid from$59/mo
- Deployment channelsMultichannel
- Facts checked22 Sep 2026
Where it wins
- Answers product, stock, delivery, return, and policy questions across channels
- Syncs live product, pricing, inventory, and policy information
- Supports human handoff with conversation context and a shared inbox
Where it doesn't
- Starts at $59 per month with no free plan
- Starter includes Lead Capture, while Live Chat begins on Standard
- The included monthly conversation limit is 200
Our verdict on Concie
Concie is an AI pre-sales agent for ecommerce brands selling considered-purchase products, including furniture, jewelry, electronics, and beauty products. It handles product, stock, delivery, return, and policy questions through website chat, Instagram, WhatsApp Business, Facebook Messenger, email, and SMS. Product recommendations, a shared inbox, live store synchronization, analytics, and contextual human handoff make it suited to teams that need automated pre-sales and support conversations across several customer touchpoints.
Pricing is structured around three monthly plans. Starter costs $59 per month and includes Lead Capture. Standard costs $179 per month and adds Live Chat and Proactive features alongside Lead Capture. Professional costs $479 per month and lists the same highlighted features as Standard. A $20 one-time credit top-up pack is also available. Concie offers a 7-day free trial, but there is no free plan. The category specification lists 200 monthly conversations, so the starting price may be a significant consideration for smaller stores or businesses with high conversation volume.
Its main strength is commerce context across a broad integration set: Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Instagram, WhatsApp, Facebook Messenger, Gmail, Outlook, Mailchimp, Slack, REST API, and webhooks. The platform is available on web and through an API, and its automation covers website chat, social comments and direct messages, email drafting, and SMS order responses. Choose Concie when multichannel commerce support, synchronized store information, and human escalation are priorities. Consider an alternative if you need a free entry tier, a lower starting price, or a monthly conversation allowance above 200.
Your product? Our editors can test Concie in depth and publish a review, labelled as paid · from $149/mo →
Concie pricing
All 4 Concie plans and prices →
Concie fact sheet
| Free plan | No |
|---|---|
| Paid from | $59/mo |
| Deployment channels | Multichannel |
| Visual flow builder | Not verified |
| AI bot generation | Not verified |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | 200 /mo |
| Free trial | 7 days · no card needed |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Compliance & security | GDPR, 2FA |
| Support | Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 14 integrations: Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Instagram … See all → |
| Pricing | 7-day trial (source) |
| Website | concie.co |
| Facts checked | 22 Sep 2026 |
Concie integrations
Concie lists 14 integrations on its own site.
- Shopify
- WooCommerce
- BigCommerce
- Magento
- PrestaShop
- Facebook Messenger
- Gmail
- Outlook
- Mailchimp
- Slack
- REST API
- Webhooks
Alternatives to Concie
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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