Concie review
A multichannel commerce chatbot with strong store context, but a costly start and 200 monthly conversations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Concie is an AI pre-sales agent for ecommerce brands selling considered-purchase products, including furniture, jewelry, electronics, and beauty products. It handles product, stock, delivery, return, and policy questions through website chat, Instagram, WhatsApp Business, Facebook Messenger, email, and SMS. Product recommendations, a shared inbox, live store synchronization, analytics, and contextual human handoff make it suited to teams that need automated pre-sales and support conversations across several customer touchpoints.
Pricing is structured around three monthly plans. Starter costs $59 per month and includes Lead Capture. Standard costs $179 per month and adds Live Chat and Proactive features alongside Lead Capture. Professional costs $479 per month and lists the same highlighted features as Standard. A $20 one-time credit top-up pack is also available. Concie offers a 7-day free trial, but there is no free plan. The category specification lists 200 monthly conversations, so the starting price may be a significant consideration for smaller stores or businesses with high conversation volume.
Its main strength is commerce context across a broad integration set: Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Instagram, WhatsApp, Facebook Messenger, Gmail, Outlook, Mailchimp, Slack, REST API, and webhooks. The platform is available on web and through an API, and its automation covers website chat, social comments and direct messages, email drafting, and SMS order responses. Choose Concie when multichannel commerce support, synchronized store information, and human escalation are priorities. Consider an alternative if you need a free entry tier, a lower starting price, or a monthly conversation allowance above 200.
Concie pros and cons
- Where it wins
- Answers product, stock, delivery, return, and policy questions across channels
- Syncs live product, pricing, inventory, and policy information
- Supports human handoff with conversation context and a shared inbox
- Where it doesn't
- Starts at $59 per month with no free plan
- Starter includes Lead Capture, while Live Chat begins on Standard
- The included monthly conversation limit is 200
Concie fact sheet, pricing and score →
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