Complyr
Complyr: Structured complaint handling with workflows, portals, reporting and audit trails. Ranked #15 of 26 in Complaint Management Software by our editors (7.9/10); pricing: Paid; best for smaller teams wanting structured complaint cases.
At a glance
- Editor score7.9 / 10
- PricingPaid
- Best forSmaller teams wanting structured complaint cases
- Free planNo
- Paid from£49/user/mo
- Escalation rulesYes
- Facts checked20 Sep 2026
Where it wins
- Structured cases cover evidence, actions, decisions and activity logs
- Workflow triggers, overdue tracking and FOS bundle downloads support compliance
- Secure portals, document generation and dashboards extend beyond intake
Where it doesn't
- No free plan is available
- Professional features cost £89 per user per month
- Custom reporting and integrations are concentrated in higher tiers
Our verdict on Complyr
Complyr is a hosted web platform for regulated teams managing complaint cases. It brings together evidence, notes, actions, decisions, customer communication, workflows and reporting. Public complaint forms support intake, while structured case files give teams a consistent place to manage investigations and outcomes. Its positioning fits firms handling FCA DISP, Consumer Duty and other regulated complaint processes, particularly smaller teams that want more structure than a basic shared inbox or spreadsheet.
Pricing is organized across three tiers. Starter costs £49 per user per month and includes adaptable workflows and case types, structured complaint cases, real-time dashboards, action lists, unlimited cases and file storage, plus a Help Centre and online tutorials. Professional costs £89 per user per month and adds a secure case portal, internal team messaging, public case form access, custom reporting and analytics, document templates and generation, and up to three onboarding Zoom calls. Enterprise adds custom dashboards and reports, advanced workflow logic, custom configuration and integrations, historic data import, and initial on-site onboarding. The published pricing also describes an annual billing option with a 15% saving, while Enterprise pricing is handled through sales.
The product’s strongest fit is for teams that need a defined complaint process rather than a narrow intake tool. Configurable status, action and workflow triggers support escalation and follow-up, while audit trails, overdue-action tracking and real-time dashboards help managers review case activity. Secure messaging and file sharing keep customer updates connected to the case, and document generation can turn stored case data into formal outputs. Teams needing advanced reporting, historic imports or integrations should look at Enterprise; smaller organizations can start with Starter, while Professional suits those that need portals, document generation and custom analytics.
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Complyr pricing
All 3 Complyr plans and prices →
Complyr fact sheet
| Free plan | No |
|---|---|
| Paid from | £49/user/mo |
| Intake channels | Web |
| Workflow automation | Yes |
| Escalation rules | Yes |
| Investigation tools | Yes |
| SLA tracking | Yes |
| Reporting depth | Custom |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, 2FA |
| Support | Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | Paid (source) |
| Website | complyr.co.uk |
| Facts checked | 20 Sep 2026 |
Alternatives to Complyr
- AmpleLogic Complaint ManagementA life-sciences complaint system linking intake, investigations, CAPA, recalls, and regulatory reporting.9.4
- AssurX Customer Quality ManagementA broad, compliance-oriented complaint system for regulated manufacturing operations.9.3
- Propel Complaint HandlingA connected complaint workflow for manufacturers managing investigations and regulatory reporting.9.2
See all Complyr alternatives →
Also Ranked In
Complyr is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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