Complyr review
Structured complaint handling with workflows, portals, reporting and audit trails.
Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
Complyr is a hosted web platform for regulated teams managing complaint cases. It brings together evidence, notes, actions, decisions, customer communication, workflows and reporting. Public complaint forms support intake, while structured case files give teams a consistent place to manage investigations and outcomes. Its positioning fits firms handling FCA DISP, Consumer Duty and other regulated complaint processes, particularly smaller teams that want more structure than a basic shared inbox or spreadsheet.
Pricing is organized across three tiers. Starter costs £49 per user per month and includes adaptable workflows and case types, structured complaint cases, real-time dashboards, action lists, unlimited cases and file storage, plus a Help Centre and online tutorials. Professional costs £89 per user per month and adds a secure case portal, internal team messaging, public case form access, custom reporting and analytics, document templates and generation, and up to three onboarding Zoom calls. Enterprise adds custom dashboards and reports, advanced workflow logic, custom configuration and integrations, historic data import, and initial on-site onboarding. The published pricing also describes an annual billing option with a 15% saving, while Enterprise pricing is handled through sales.
The product’s strongest fit is for teams that need a defined complaint process rather than a narrow intake tool. Configurable status, action and workflow triggers support escalation and follow-up, while audit trails, overdue-action tracking and real-time dashboards help managers review case activity. Secure messaging and file sharing keep customer updates connected to the case, and document generation can turn stored case data into formal outputs. Teams needing advanced reporting, historic imports or integrations should look at Enterprise; smaller organizations can start with Starter, while Professional suits those that need portals, document generation and custom analytics.
Questions about Complyr
Does Complyr have a free plan? No free plan is listed; paid plans start at £49/user/mo (Starter).
How much does Complyr cost? Complyr lists 2 paid plans; the lowest is Starter at £49/user/mo.
What does Complyr run on? Web. It runs in the cloud.
Who is Complyr built for? Small businesses, mid-market companies and enterprises (our editorial estimate).
Complyr pros and cons
- Where it wins
- Structured cases cover evidence, actions, decisions and activity logs
- Workflow triggers, overdue tracking and FOS bundle downloads support compliance
- Secure portals, document generation and dashboards extend beyond intake
- Where it doesn't
- No free plan is available
- Professional features cost £89 per user per month
- Custom reporting and integrations are concentrated in higher tiers
Complyr fact sheet, pricing and score →
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