CommunityWFM
CommunityWFM: A broad contact-center WFM suite with forecasting, adherence, and many integrations at $20 per agent monthly. Ranked #5 of 24 in Call Center Workforce Management Software by our editors (8.9/10); pricing: Paid; best for broad integrations at a clear price.
At a glance
- Editor score8.9 / 10
- PricingPaid
- Best forBroad integrations at a clear price
- Paid from$20/user/mo
- Adherence trackingYes
- Founded2005 · Richardson, Texas, United States
- Facts checked20 Sep 2026
Where it wins
- Forecasting covers contact volume, staffing, skills, and omnichannel work.
- Real-time adherence, attendance, and intraday adjustment tools support daily control.
- Integrates with major ACD and business platforms, including Genesys and Salesforce?
Where it doesn't
- Deployment is cloud-based and listed for the web.
- The product is focused on contact-center workforce operations.
- RingCentral AI Workforce Management is described for RingCX customers.
Our verdict on CommunityWFM
CommunityWFM is cloud-based workforce management software for contact centers, with tools for forecasting, scheduling, intraday management, adherence, attendance, reporting, communications, and agent self-service. It is suited to workforce teams that need to coordinate multi-skill or omnichannel operations while giving agents access to schedules, bidding, portals, and mobile workflows. The product was founded in 2005 and is offered by RingCentral.
Pricing is straightforward at $20 per agent per month, billed monthly, for the listed RingCentral AI Workforce Management plan. That plan includes AI-powered forecasting and scheduling optimization, automated schedule adjustment plans, real-time adherence monitoring and alerting, an agent portal, and a mobile app. CommunityWFM also supports workforce reporting and data exports, while its documented editions include Essentials and Enterprise for smaller and larger workforce teams.
Integration breadth is a central strength. CommunityWFM connects with 8x8, Amazon Connect, Avaya, Cisco Webex, Five9, Genesys, LiveVox, Mitel/ShoreTel, NICE inContact, RingCentral, Talkdesk, Twilio, Zoom Contact Center, Microsoft Teams, and Slack. Its standout operational depth comes from combining interval forecasting, skills-based scheduling, schedule optimization, automated attendance monitoring, adherence alerts, and intraday adjustment plans. Choose CommunityWFM if your contact center needs broad ACD connectivity and a full workforce-management workflow at a clear monthly price. It is less suitable for organizations seeking general-purpose scheduling software or a non-cloud deployment.
Your product? Our editors can test CommunityWFM in depth and publish a review, labelled as paid · from $149/mo →
CommunityWFM pricing
All 1 CommunityWFM plans and prices →
CommunityWFM fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | $20/user/mo |
| Volume forecasting | Yes |
| Forecast granularity | Interval |
| Adherence tracking | Yes |
| Intraday management | Yes |
| Skills-based scheduling | Yes |
| Agent self-service | Yes |
| Deployment model | Cloud |
| Deployment | Cloud, Mobile |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR |
| Support | Phone, Tickets |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 16 integrations: 8x8, Amazon Connect, Avaya, Cisco Webex, Five9, Genesys … See all → |
| Pricing | Paid (source) |
| Website | communitywfm.com |
| Facts checked | 20 Sep 2026 |
CommunityWFM integrations
CommunityWFM lists 16 integrations on its own site.
- 8x8
- Amazon Connect
- Avaya
- Cisco Webex
- Five9
- Genesys
- LiveVox
- Mitel/ShoreTel
- NICE inContact
- RingCentral
- Talkdesk
- Twilio
- Zoom Contact Center
- Microsoft Teams
- Slack
- Outlook
See all CommunityWFM integrations →
Alternatives to CommunityWFM
- Aspect WorkforceDeep forecasting, scheduling, and adherence tools for complex contact centers.9.4
- NiCE Workforce ManagementA broad WFM suite for complex, multi-channel contact-center operations.9.3
- Verint Workforce ManagementA broad workforce platform for enterprise teams managing voice, digital, and back-office work.9.2
See all CommunityWFM alternatives →
CommunityWFM vs the competition
- CommunityWFM vs Aspect Workforce
- CommunityWFM vs NiCE Workforce Management
- CommunityWFM vs Verint Workforce Management
- CommunityWFM vs Peopleware
- CommunityWFM vs Eleveo Workforce Management
- CommunityWFM vs SingleComm Workforce
Compare CommunityWFM with any tool side by side →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used CommunityWFM for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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