Civica ECLIPSE

Paid#143 of 175 in Case Management SoftwareSocial Work Case Management

Civica ECLIPSE: A social care case management platform built for coordinated citizen services. Ranked #143 of 175 in Case Management Software by our editors (3.0/10); pricing: Pricing on request; best for public-sector citizen and care services.

3.0/10★★☆☆☆Editor score

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At a glance

• Editor score
  3.0 / 10
• Pricing
  Pricing on request
• Best for
  Public-sector citizen and care services
• Facts checked
  21 Sep 2026

• Where it wins

  • 360-degree citizen and client records with care planning
  • Workflow automation, controls and end-to-end audit trails
  • Dashboards, reporting and cross-agency information sharing

• Where it doesn't

  • Pricing requires a conversation with the vendor
  • The product is presented as a web platform
  • Its focus may not suit general-purpose case management teams

Our verdict on Civica ECLIPSE

Civica ECLIPSE is a cloud-native case management platform for local authorities, charities, third-sector organisations and care providers. Its focus is adult and children’s social care, with support for assessment, care planning, safeguarding, finance management, citizen engagement and digital records. A 360-degree citizen or client view is intended to help teams follow journeys, coordinate work and share information across agencies and partner organisations. The platform also includes AI features, alongside workflow automation, dashboards, reporting and security controls.

Pricing is handled through contact with Civica rather than published plan tiers. That approach suits organisations that need to discuss their social care requirements, deployment context and service scope before buying, but it makes direct price comparison less straightforward. ECLIPSE is delivered as cloud-native SaaS and is presented for web access, which gives it a clear fit for organisations standardising around browser-based case management. Buyers should evaluate how its delivery model fits their existing operating environment and procurement process.

The product’s strongest case is breadth within social care: citizen-centric records, assessment, care planning, workflow controls, audit trails, real-time dashboards and cross-agency sharing address both frontline coordination and operational oversight. Two-factor and role-based security support controlled access, while audit trails help document activity. ECLIPSE should suit public-sector and care organisations that need a connected view of client journeys across teams. It may be less suitable for teams seeking a general-purpose case management system outside social care, a non-web deployment model or a self-service pricing experience.

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Civica ECLIPSE pricing

Civica ECLIPSE fact sheet

Alternatives to Civica ECLIPSE

• UiPath Maestro Case ManagementAI-assisted case orchestration for complex, document-heavy enterprise processes.9.4
• ServiceNow HR Service DeliveryA broad HR service suite for enterprises that need cases, workflows, portals, and AI.9.3
• Pega Investigative Case ManagementA broad investigation framework for agencies managing complex cases from intake through resolution.9.2

See all Civica ECLIPSE alternatives →

Featured on iTechGuides

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update