Civica ECLIPSE review
A social care case management platform built for coordinated citizen services.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Civica ECLIPSE is a cloud-native case management platform for local authorities, charities, third-sector organisations and care providers. Its focus is adult and children’s social care, with support for assessment, care planning, safeguarding, finance management, citizen engagement and digital records. A 360-degree citizen or client view is intended to help teams follow journeys, coordinate work and share information across agencies and partner organisations. The platform also includes AI features, alongside workflow automation, dashboards, reporting and security controls.
Pricing is handled through contact with Civica rather than published plan tiers. That approach suits organisations that need to discuss their social care requirements, deployment context and service scope before buying, but it makes direct price comparison less straightforward. ECLIPSE is delivered as cloud-native SaaS and is presented for web access, which gives it a clear fit for organisations standardising around browser-based case management. Buyers should evaluate how its delivery model fits their existing operating environment and procurement process.
The product’s strongest case is breadth within social care: citizen-centric records, assessment, care planning, workflow controls, audit trails, real-time dashboards and cross-agency sharing address both frontline coordination and operational oversight. Two-factor and role-based security support controlled access, while audit trails help document activity. ECLIPSE should suit public-sector and care organisations that need a connected view of client journeys across teams. It may be less suitable for teams seeking a general-purpose case management system outside social care, a non-web deployment model or a self-service pricing experience.
Civica ECLIPSE pros and cons
- Where it wins
- 360-degree citizen and client records with care planning
- Workflow automation, controls and end-to-end audit trails
- Dashboards, reporting and cross-agency information sharing
- Where it doesn't
- Pricing requires a conversation with the vendor
- The product is presented as a web platform
- Its focus may not suit general-purpose case management teams
Civica ECLIPSE fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update