Checkbox Voice of Customer
Checkbox Voice of Customer: A broad feedback platform with a low-cost Solo plan and advanced deployment options. Ranked #21 of 27 in Customer Experience Analytics Software by our editors (7.1/10); pricing: 14-day trial; best for budget-conscious teams collecting broad feedback.
At a glance
- Editor score7.1 / 10
- Pricing14-day trial
- Best forBudget-conscious teams collecting broad feedback
- Free planNo
- Paid from$30/mo
- Sentiment analysisYes
- Facts checked20 Sep 2026
Where it wins
- Omnichannel feedback collection with advanced survey logic
- Sentiment, predictive, journey, and text analytics
- Cloud or on-premises deployment with API and webhooks
Where it doesn't
- No free plan is available
- Solo supports only 1 user and 120,000 responses per year
- Enterprise and On-Premises pricing is custom
Our verdict on Checkbox Voice of Customer
Checkbox Voice of Customer is survey and customer-experience analytics software for organizations, CX teams, researchers, and small businesses. It supports feedback collection through email, SMS, websites, mobile apps, social media, QR codes, and embedded links. Teams can create branded surveys with advanced logic, analyze customer journeys, examine sentiment and unstructured text with natural language processing, and present results through customizable dashboards and reports.
Pricing covers several operating scales. Solo costs $30 per user per month on monthly billing and includes 120,000 responses per year, 1 user, email support, advanced survey logic, and custom branding. Team costs $100 per month on monthly billing for small teams of up to 5 users and includes 300,000 responses per year. Business costs $1,800 per year on annual billing and adds 1,000,000 responses per year, priority email support with a 24-hour SLA, a public REST API, webhooks, and custom data retention policies. Enterprise and On-Premises are designed for larger or more specialized requirements, with custom pricing.
The platform fits teams that need more than basic survey collection. REST API, webhooks, Zapier, CRM, marketing, BI, data warehouse, and Prolific connections support broader workflows, while CSV and SPSS-compatible exports support analysis outside the platform. Enterprise adds SAML SSO, full audit logs, SLA support, and a dedicated account manager; On-Premises adds self-hosted deployment, complete data sovereignty, Active Directory or LDAP, and dedicated implementation support. Choose Checkbox for broad feedback programs, analytics, and deployment flexibility. Smaller teams with simple surveys may find the higher-tier capabilities unnecessary, while organizations requiring advanced controls can consider Business, Enterprise, or On-Premises.
Your product? Our editors can test Checkbox Voice of Customer in depth and publish a review, labelled as paid · from $149/mo →
Checkbox Voice of Customer pricing
All 5 Checkbox Voice of Customer plans and prices →
Checkbox Voice of Customer fact sheet
| Free plan | No |
|---|---|
| Paid from | $30/mo |
| Sentiment analysis | Yes |
| Journey analysis | Yes |
| Interaction analytics | Yes |
| Feedback channels | Omnichannel |
| Text analytics | Yes |
| Data retention | Not verified |
| Free trial | 14 days |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | GDPR, SSO/SAML |
| Support | Email, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: REST API, webhooks, Zapier, CRM platforms, marketing platforms, BI platforms … See all → |
| Pricing | 14-day trial (source) |
| Website | checkbox.com |
| Facts checked | 20 Sep 2026 |
Checkbox Voice of Customer integrations
Checkbox Voice of Customer lists 8 integrations on its own site.
- REST API
- webhooks
- Zapier
- CRM platforms
- marketing platforms
- BI platforms
- data warehouses
- Prolific
See all Checkbox Voice of Customer integrations →
Alternatives to Checkbox Voice of Customer
- Adobe Customer Journey AnalyticsA mature enterprise choice for connecting journey analysis across online and offline data.9.2
- Verint CX AnalyticsA broad CX analytics suite for connecting interaction, sentiment, and journey signals.9.1
- LivePerson Analytics StudioA broad voice and messaging analytics suite for enterprise conversation intelligence.9.0
See all Checkbox Voice of Customer alternatives →
Also Ranked In
Checkbox Voice of Customer is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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