ChatReact review
A knowledge-based website chatbot with answer scoring, FAQ suggestions and live-agent handoff.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ChatReact creates website chatbots that answer customer questions using FAQs, uploaded documents and crawled website content. Teams can embed a chat widget, route conversations to human agents, and review analytics on conversations and response quality. Its multilingual answer generation covers 24 EU languages, while confidence scoring and an Improvement Agent make answer quality central to the product. It suits small teams through enterprise buyers that need a knowledge-based FAQ bot; agencies also have plans built around multiple client companies and chatbots.
The FAQ workflow is more than a static knowledge lookup. ChatReact generates FAQ suggestions from the knowledge base, scores answer confidence, and has an Improvement Agent suggest chatbot changes after incorrect answers. Those tools, alongside response-quality analytics, help teams identify where answers may need attention. The product also prepares reviewable reply drafts for incoming Outlook email. Live-chat handoff provides a route to a human when an automated response is not enough. WordPress and Shopify are the named integrations, with web and API platforms and cloud and browser-extension deployment options.
According to the vendor's pricing page, Free costs €0 monthly and includes one chatbot, 100 chats per month, 25 FAQs per bot, one team member and 10 MB storage. Starter is €29 monthly for one chatbot, 500 chats, 100 FAQs per bot and five team members; Professional is €99 for three chatbots, 1,000 chats, 200 FAQs per bot and 20 team members. Enterprise lists unlimited chatbots, chats and FAQs without a displayed price. Agency plans cost €349, €999 and €2,699 monthly, with increasing company, chatbot, chat and FAQ limits. Choose ChatReact when multilingual answers and reviewable quality signals matter; teams wanting a broader set of named integrations or a larger free chat allowance may prefer another option.
ChatReact pros and cons
- Where it wins
- Ingests FAQs, documents and crawled website content
- Scores answer confidence and suggests FAQ improvements
- Supports 24 EU languages and live-agent handoff
- Where it doesn't
- Free plan allows 100 chats per month
- Starter is limited to one chatbot and 500 chats monthly
- Integrations listed are limited to WordPress and Shopify
ChatReact fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update