ChatbotX
ChatbotX: A flexible chatbot platform spanning self-hosting, AI agents, CRM, inbox, and broad channels. Ranked #109 of 257 in Chatbot Builders by our editors (3.0/10); pricing: Free plan · 14-day trial; best for flexible omnichannel teams wanting open-source control.
At a glance
- Editor score3.0 / 10
- PricingFree plan · 14-day trial
- Best forFlexible omnichannel teams wanting open-source control
- Free planYes
- Paid from$29/mo
- Deployment channelsMultichannel
- Founded2018
- Facts checked22 Sep 2026
Where it wins
- Free self-hosted plan with unlimited bot messages and channels
- AI agents connect knowledge and tools across automated workflows
- Inbox, CRM, broadcasts, APIs, and broad messaging channels in one platform
Where it doesn't
- Lite and Pro plans cap channels and team members
- The 14-day managed-plan trial requires a credit card
- Community is self-hosted rather than a managed cloud plan
Our verdict on ChatbotX
ChatbotX is an open-source platform for building automated conversations across WhatsApp, Facebook Messenger, Instagram, Telegram, Zalo, TikTok, email, and web chat. It is suited to businesses, creators, marketers, agencies, and developers that want visual flow design alongside AI agents, human handoff, contact management, and developer access. Teams can choose managed cloud deployment or self-host the platform, with support available through chat, community, and documentation.
The pricing structure covers distinct operating models. Community costs $0 per month and includes one workspace, unlimited bot messages, contacts, channels, and AI agents, with self-hosting. Lite costs $29 per month and adds managed access, 10,000 bot messages, five channels, two team members, and priority chat support. Pro costs $49 per month, raising the allowance to 100,000 bot messages, 10 channels, and five team members. Whitelabel costs $299 per month for 20 workspaces, 2,000,000 bot messages, unlimited channels and team members, plus 24/7 priority support. Enterprise is also listed at $299 per month and adds unlimited workspaces, unlimited bot messages, unlimited team members with RBAC, and audit logs. Managed plans include a 14-day trial that requires a credit card.
Its main strength is breadth: the visual drag-and-drop builder sits alongside AI agents that can use uploaded business documents and structured tools, a shared inbox with assignment and human takeover, CRM fields and segmentation, broadcasts, scheduled sequences, triggers, webhooks, HTTP actions, a public API, CLI, and MCP support. That makes ChatbotX a strong fit for teams coordinating automation across several channels or requiring self-hosted control. It may be less suitable for a small team that needs only one simple chatbot, or for buyers who do not want to manage self-hosting and may find the Lite and Pro channel and seat limits restrictive.
Your product? Our editors can test ChatbotX in depth and publish a review, labelled as paid · from $149/mo →
ChatbotX pricing
All 5 ChatbotX plans and prices →
ChatbotX fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $29/mo |
| Deployment channels | Multichannel |
| Visual flow builder | Yes |
| AI bot generation | Yes |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | 10000 /mo |
| Free trial | 14 days · card required |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Support | Live chat, Community, Docs · 24/7 |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: WhatsApp, Facebook Messenger, Instagram, Telegram, Zalo, TikTok … |
| Pricing | Free plan · 14-day trial (source) |
| Website | chatbotx.io |
| Facts checked | 22 Sep 2026 |
ChatbotX integrations
ChatbotX lists 11 integrations on its own site.
- Facebook Messenger
- Telegram
- Zalo
- TikTok
- Webchat
- OpenAI
- DeepSeek
- Gemini
Alternatives to ChatbotX
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all ChatbotX alternatives →
Used ChatbotX? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used ChatbotX for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
ChatbotX is listed in our Chatbot Builders directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/chatbotx/"><img src="https://www.itechguides.com/best/badge/chatbotx.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update