ChangeGear review
A controlled change platform for large IT teams managing approvals, risk, audits, and toolchains.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ChangeGear is Serviceaide’s change and IT service management software for organizations that need controlled, auditable change processes. It supports standalone change management and broader service desk or enterprise service management deployments. IT, DevOps, business teams, and regulated organizations can use configurable workflows, approval routing, change calendars, CAB and peer-review management, impact and risk documentation, compliance reporting, and centralized change history.
The published plan is Change Management at $2,800 USD per month, billed monthly. It includes standalone change management, policy-driven auditable workflows, and automated approvals and compliance reporting, with 30 included users. That pricing structure is oriented toward larger deployments rather than small teams seeking a lightweight change-request tool. The plan’s value is clearest when formal approvals, documented risk, compliance reporting, and audit history are central requirements.
ChangeGear also fits environments where change management must connect to an existing operational toolchain. Integrations include Jenkins, Docker, Chef, Puppet, Jira, Active Directory, ADFS, SAML 2.0 SSO, Exchange Web Services, POP3/SMTP, Microsoft Teams, Slack, WhatsApp, WeChat, and Browser Widgets. Web, Windows, and API access are listed, alongside hybrid deployment and a RESTful API. Choose ChangeGear for complex IT organizations that need governance across ITIL, DevOps, and business change; smaller teams with simpler approval needs may prefer a narrower product.
ChangeGear pros and cons
- Where it wins
- Supports ITIL, DevOps, and business change workflows
- Includes approvals, CAB management, risk records, and audit history
- Connects with Jenkins, Jira, Teams, Slack, and REST APIs
- Where it doesn't
- $2,800 per month is a substantial commitment for smaller teams
- The listed plan includes 30 users, limiting fit for smaller deployments
- Its broad governance scope may exceed straightforward change-management needs
ChangeGear fact sheet, pricing and score →
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