CERTIFY Health review
A patient reminder module with EHR connections, priced at $150 per practice monthly.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
CERTIFY Health’s Patient Communications module is an appointment reminder and patient messaging tool for healthcare practices. It is designed for practices that want reminders connected to EHR or practice-management systems, with patients able to respond from their phones. The vendor describes its wider patient experience platform as serving organizations from single locations to multi-site and enterprise operations, while the reminder module focuses on communication around appointments and follow-up workflows.
Reminders can go out by SMS, email, or voice, with timing configured for intervals such as three days, one day, and two hours before an appointment. Messages can be personalized with patient, appointment, visit-type, and location details. Patients can confirm, cancel, or reschedule by phone, and the module also includes two-way texting, surveys, secure messaging, campaigns, recall, ASAP, and waitlists. Check-in and payment reminder workflows extend it beyond appointment confirmation. Listed connections include Epic, athenahealth, MEDITECH, eClinicalWorks, NextGen, and Practice Fusion, among others; practices should account for third-party integration fees.
According to the vendor’s published pricing, Patient Communications costs $150 per practice per month, billed monthly. The price includes automated reminders and two-way SMS, but no reminder-volume allowance is stated. This is a focused paid option rather than a free entry point, and the integration fees can affect the overall cost. Practices already working with a supported EHR and needing voice, email, and SMS alongside waitlist and check-in workflows may find the scope relevant. Organizations seeking a low-cost standalone scheduler, or those that do not need healthcare-system connections and related patient workflows, may prefer a narrower reminder service.
CERTIFY Health pros and cons
- Where it wins
- Sends automated reminders by SMS, email, or voice
- Patients can confirm, cancel, or reschedule by phone
- Waitlists can help fill last-minute appointment openings
- Where it doesn't
- Costs $150 per practice each month
- Third-party integration fees are excluded from pricing
- Web is the only listed platform
CERTIFY Health fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update