CaseBuilder
CaseBuilder: A focused investigative case system with strong evidence organization and justice-system integrations. Ranked #86 of 175 in Case Management Software by our editors (3.0/10); pricing: Pricing on request; best for law-enforcement investigative case teams.
At a glance
- Editor score3.0 / 10
- PricingPricing on request
- Best forLaw-enforcement investigative case teams
- Founded1996 · Fremont, California, United States
- Facts checked22 Sep 2026
Where it wins
- Searchable folders organize records, evidence, notes, media, and attachments.
- Link analysis connects people, places, and evidence across investigations.
- Reports, approvals, alerts, and integrations support coordinated case workflows.
Where it doesn't
- Pricing requires contacting the vendor and includes a setup fee.
- Web-only access limits use outside supported desktop environments.
- Custom-field support and verified audit trails are not part of the stated scope.
Our verdict on CaseBuilder
CaseBuilder is a cloud-based investigation management system from SoundThinking for law-enforcement agencies and prosecutors. It organizes investigative activities, evidence, notes, media, and attachments in searchable digital case folders. The platform is designed for criminal investigations, internal affairs, use-of-force incidents, intelligence cases, general offenses, and gang or organization investigations. Chronological indexing, checklists, link analysis, collaboration, alerts, assignments, notifications, approvals, and courtroom-ready presentations cover the main stages of investigative case work.
Its strongest fit is the investigative workflow rather than general-purpose case administration. Pre-configured and customizable checklists help structure recurring processes, while link analysis connects people, places, and evidence. Supervisory reports, analytics, and interactive dashboards give managers visibility into case activity. Collaboration extends across departments, agencies, and prosecutors, and prosecution handoffs are part of the workflow. One-click CrimeTracer lead import, plus integrations with CrimeTracer, ShotSpotter, and Records Management Systems, also makes the platform more suitable for justice-system environments than a standalone folder-and-notes tool.
The commercial model is a tiered annual subscription based on agency size, plus a one-time setup fee, with pricing handled through vendor contact. CaseBuilder runs on the web and uses cloud deployment, so agencies seeking browser-based access may find the delivery model appropriate. Its boundaries matter for buyers needing mobile access, verified audit trails, or custom fields as core requirements. Choose CaseBuilder for structured investigative folders, evidence indexing, collaboration, reporting, and justice-system connections; consider another option when broader platform coverage or those specific controls are essential.
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CaseBuilder pricing
CaseBuilder fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Case intake forms | Not verified |
| Workflow automation | Yes |
| Custom case fields | Not verified |
| Audit trail | Not verified |
| Reporting dashboards | Yes |
| Mobile apps | Not verified |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, 2FA |
| Support | Email, Phone · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: CrimeTracer, ShotSpotter, Records Management Systems |
| Pricing | Pricing on request |
| Website | soundthinking.com |
| Facts checked | 22 Sep 2026 |
CaseBuilder integrations
CaseBuilder lists 3 integrations on its own site.
- CrimeTracer
- ShotSpotter
- Records Management Systems
Alternatives to CaseBuilder
- UiPath Maestro Case ManagementAI-assisted case orchestration for complex, document-heavy enterprise processes.9.4
- ServiceNow HR Service DeliveryA broad HR service suite for enterprises that need cases, workflows, portals, and AI.9.3
- Pega Investigative Case ManagementA broad investigation framework for agencies managing complex cases from intake through resolution.9.2
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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