CaseBuilder review
A focused investigative case system with strong evidence organization and justice-system integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
CaseBuilder is a cloud-based investigation management system from SoundThinking for law-enforcement agencies and prosecutors. It organizes investigative activities, evidence, notes, media, and attachments in searchable digital case folders. The platform is designed for criminal investigations, internal affairs, use-of-force incidents, intelligence cases, general offenses, and gang or organization investigations. Chronological indexing, checklists, link analysis, collaboration, alerts, assignments, notifications, approvals, and courtroom-ready presentations cover the main stages of investigative case work.
Its strongest fit is the investigative workflow rather than general-purpose case administration. Pre-configured and customizable checklists help structure recurring processes, while link analysis connects people, places, and evidence. Supervisory reports, analytics, and interactive dashboards give managers visibility into case activity. Collaboration extends across departments, agencies, and prosecutors, and prosecution handoffs are part of the workflow. One-click CrimeTracer lead import, plus integrations with CrimeTracer, ShotSpotter, and Records Management Systems, also makes the platform more suitable for justice-system environments than a standalone folder-and-notes tool.
The commercial model is a tiered annual subscription based on agency size, plus a one-time setup fee, with pricing handled through vendor contact. CaseBuilder runs on the web and uses cloud deployment, so agencies seeking browser-based access may find the delivery model appropriate. Its boundaries matter for buyers needing mobile access, verified audit trails, or custom fields as core requirements. Choose CaseBuilder for structured investigative folders, evidence indexing, collaboration, reporting, and justice-system connections; consider another option when broader platform coverage or those specific controls are essential.
Questions about CaseBuilder
What does CaseBuilder run on? Web. It runs in the cloud.
What does CaseBuilder integrate with? 3 integrations: CrimeTracer, ShotSpotter and Records Management Systems.
Who is CaseBuilder built for? Small businesses, mid-market companies and enterprises (our editorial estimate).
CaseBuilder pros and cons
- Where it wins
- Searchable folders organize records, evidence, notes, media, and attachments.
- Link analysis connects people, places, and evidence across investigations.
- Reports, approvals, alerts, and integrations support coordinated case workflows.
- Where it doesn't
- Pricing requires contacting the vendor and includes a setup fee.
- Web-only access limits use outside supported desktop environments.
- Custom-field support and verified audit trails are not part of the stated scope.
CaseBuilder fact sheet, pricing and score →
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