Captivated review
A team-focused texting platform with scheduling, automation, booking, and shared conversations.
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Captivated is a business communication platform for organizations managing customer conversations across teams and departments. It combines two-way SMS and MMS with shared conversation management, queues, team coverage, website chat, scheduled messages, automated workflows, follow-up cadences, appointment booking, reminders, campaigns, and reporting. Staff can manage conversations through the web application or mobile app, while customers can text businesses through standard messaging apps. It is suited to established customer-facing teams in areas such as healthcare, automotive, home services, lawn care, golf, restaurants, sales, and support.
Pricing is paid-only, with the Starter plan at $125 per month billed monthly. Starter includes 500 messages per month, unlimited users and teams, conversation management, a website widget, a Chrome extension, and one text line. Engage raises the allowance to 2,500 messages and includes two text lines; Choice provides 7,500 messages and three text lines; Pro provides 15,000 messages and four text lines. Each plan includes unlimited users and teams, conversation management, the website widget, and the Chrome extension. This structure fits teams that want shared access without per-user pricing, while message volume and text-line needs should guide plan selection.
Captivated also fits teams that need texting connected to an existing business stack. Its listed integrations include HubSpot, Google Chrome, Google My Business, Microsoft Outlook, Google Calendar, Stripe, Square, Google Analytics, Facebook Meta, WorkWave (Real Green), Jotform, Zapier, Zoom, and Shopify. Platform support covers web, iOS, a Chrome extension, and an API. Choose Captivated if shared conversation coverage, scheduling, booking, automation, and integrations matter together. Teams seeking a free product should choose an alternative, and smaller teams may find the paid starting plan and message-based tiers more than they need.
Captivated pros and cons
- Where it wins
- Two-way SMS/MMS with shared queues and team coverage
- Scheduled messages, workflows, cadences, and appointment reminders
- Integrations include HubSpot, calendars, payments, and Zapier
- Where it doesn't
- No free plan is available
- Starter is limited to 500 messages per month
- Starter includes one text line
Captivated fact sheet, pricing and score →
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