BIGContacts review
A capable free CRM for small teams that prefer web access and AI assistance.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
BIGContacts is a web-based CRM for growing businesses and small teams that need contact management, sales tracking, follow-ups, and email marketing in one place. Contact records can include custom fields and activity history, while opportunities move through visual pipeline stages in Kanban or list views. Tasks, reminders, meetings, workflows, web forms, and contact imports extend its coverage beyond a basic address book. Its permanently free plan makes it particularly relevant to small businesses starting with a focused contact database.
Pricing is built around contacts and account needs. The Free plan costs $0 per account, remains free forever, supports up to 100 contacts, and is limited to one user while including premium features. A 15-day free trial is also available. The Business plan is intended for 100+ contacts and multiple users, with unlimited users, a customizable sales pipeline, email automation, and AI features. The plan structure is straightforward for a solo operator or a small organization, but teams should consider how growing contact volume affects their choice of tier.
AI is a notable part of the feature set rather than a separate add-on: BIGContacts includes an AI campaign designer, email writing assistant, AI contact import, AI search, dashboards, and report summaries. Email capture, tracking, campaigns, and drip automation support ongoing communication, while custom reports, analytics, and exports help with review. Integrations include Skype, QuickBooks, Microsoft Outlook, Zapier, Google Calendar, and an API. Businesses that want a web CRM with built-in AI and marketing workflows should consider BIGContacts; teams requiring a native mobile app or a broader platform footprint should look elsewhere.
BIGContacts pros and cons
- Where it wins
- Forever-free plan supports up to 100 contacts and one user
- AI tools assist with campaigns, emails, imports, searches, and reports
- Pipelines, follow-ups, email automation, forms, and reporting are included
- Where it doesn't
- Free plan is limited to a single user
- Business pricing is based on contact volume rather than users
- Access is web-only, without a native mobile app
BIGContacts fact sheet, pricing and score →
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