BakedBot review
A free-entry cannabis CRM for permissioned capture, lifecycle campaigns, and attribution.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
BakedBot is a cloud, web-based customer lifecycle and retention system for cannabis dispensaries. It captures permissioned customer information through QR and tablet check-in, segments customers by recency, frequency, spend, and product preferences, and prepares welcome, repeat-purchase, and win-back campaigns for operator review. Small operators can use its free workspace for customer capture and a weekly featured-product email, while the product also fits mid-market and enterprise organizations running multi-market workflows.
The published commercial model combines a free workspace with contact-sales terms for fuller managed execution. Core workflows cover email marketing, consent-based SMS campaigns, loyalty campaigns, milestone rewards, and campaign outcome tracking with attribution and refund reconciliation. Operator review and approval gates sit before campaigns are sent, giving teams a defined checkpoint for customer communications. SMS/MMS remains subject to consent and operator setup, and the free workspace has a limited feature set compared with the broader managed offering.
BakedBot connects to POS and customer/order data through supported data paths or secure uploads, with named integrations for Treez, Alleaves, Dutchie, and Jane. These connections support behavioral segmentation and retention reporting rather than treating campaign activity as a separate system. GDPR compliance is listed, and email is the stated support channel. Choose BakedBot if permissioned capture, lifecycle automation, loyalty, and approval control matter more than a broad channel or integration catalog. Operators needing a non-web deployment, a fully self-serve paid plan, or SMS without setup dependencies should compare alternatives.
BakedBot pros and cons
- Where it wins
- Free workspace supports customer capture and retention workflows
- Segmentation, attribution, loyalty, and approval gates are built in
- Connects with Treez, Alleaves, Dutchie, and Jane
- Where it doesn't
- Fuller managed execution is presented through private commercial terms
- SMS/MMS depends on consent and operator setup
- Web deployment and email support limit channel coverage
BakedBot fact sheet, pricing and score →
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