Avaya IP Office
Avaya IP Office: A broad on-premises communications platform for organizations balancing TDM and IP telephony. Ranked #21 of 28 in Unified Communications Software by our editors (7.1/10); pricing: Pricing on request; best for businesses with hybrid telephony environments.
At a glance
- Editor score7.1 / 10
- PricingPricing on request
- Best forBusinesses with hybrid telephony environments
- Business callingYes
- Facts checked22 Sep 2026
Where it wins
- Combines TDM and IP telephony with trunk support
- Includes calling, messaging, presence, voicemail, recording, and conferencing
- Supports physical, dedicated, and virtual server deployments
Where it doesn't
- Pricing requires contact with Avaya or a partner
- Feature availability varies by edition, license, deployment, and territory
- Instant messaging requires one-X Portal or Avaya cloud services
Our verdict on Avaya IP Office
Avaya IP Office is an on-premises unified communications and telephony platform for small, medium-sized, and larger organizations. It is designed for businesses that need to combine traditional TDM telephony with IP calling while adding messaging, presence, voicemail, conferencing, mobility, and call management. Avaya Workplace Client extends calling, instant messaging, presence, directories, and video calling to desktop and mobile users. The platform supports up to 3,000 extensions across up to 150 sites, making it suitable for multi-site environments as well as smaller deployments.
Its strongest fit is a hybrid communications estate with varied endpoint and deployment requirements. IP Office supports physical appliances, dedicated servers, and virtual servers, alongside Windows, macOS, iOS, Android, and self-hosted environments. Core telephony functions include trunk support, call routing, transfer, hold, centralized call logs, softphone access, voicemail email forwarding and notifications, configurable multi-level auto attendants, and call recording, including automatic recording for quality assurance. Audio and video conferencing are also included. These capabilities give organizations a broad communications foundation without limiting the product to voice alone.
The ecosystem is a key consideration. Integrations include Microsoft Outlook, Microsoft Exchange, Office 365, Avaya Contact Center Select, IP Office Contact Center, IP Office SoftConsole, one-X Portal, Avaya Aura, and Scopia. Instant messaging depends on one-X Portal or Avaya cloud services, and feature availability varies by edition, deployment, license, and territory. According to the vendor's purchasing model, pricing is handled through sales or partners rather than a standard public plan structure. Choose Avaya IP Office when hybrid telephony, on-premises control, multi-site support, and Avaya ecosystem connectivity matter most; consider another option if you need a simple, publicly priced cloud-first service.
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Avaya IP Office pricing
Avaya IP Office fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Business calling | Yes |
| Team messaging | Yes |
| Video meetings | Yes |
| Call recording | Yes |
| Auto attendant | Yes |
| Business SMS | Not verified |
| Meeting participant limit | Not verified |
| Deployment | Self-hosted, Desktop, Mobile |
| Platforms | Windows, macOS, iOS, Android |
| Support | Tickets, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Microsoft Outlook, Microsoft Exchange, Office 365, Avaya Contact Center Select, IP Office Contact Center, IP Office SoftConsole … |
| Pricing | Pricing on request |
| Website | avaya.com |
| Facts checked | 22 Sep 2026 |
Avaya IP Office integrations
Avaya IP Office lists 9 integrations on its own site.
- Microsoft Outlook
- Microsoft Exchange
- Office 365
- Avaya Contact Center Select
- IP Office Contact Center
- IP Office SoftConsole
- one-X Portal
- Avaya Aura
- Scopia
Alternatives to Avaya IP Office
- Microsoft TeamsA broad collaboration and communications workspace for Microsoft-centric organizations.9.4
- Webex AppA broad collaboration suite for meeting-heavy teams, with telephony depth concentrated in higher tiers.9.1
- Zoom WorkplaceA broad collaboration suite for teams that prioritize meetings over business calling.9.0
See all Avaya IP Office alternatives →
Also Ranked In
Avaya IP Office is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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