Authenticx Quality & Coaching
Authenticx Quality & Coaching: Enterprise conversation QA with AI coaching, custom rubrics, and compliance controls. Ranked #20 of 28 in Workforce Engagement Management Software by our editors (7.4/10); pricing: Pricing on request; best for AI conversation QA for enterprise teams.
At a glance
- Editor score7.4 / 10
- PricingPricing on request
- Best forAI conversation QA for enterprise teams
- Free planNo
- Founded2018 · Indianapolis, Indiana, United States
- Facts checked1 Oct 2026
Where it wins
- Automated evaluations and coaching notes for individual interactions
- Custom rubrics, classifiers, labels, and performance reporting
- Broad contact-center integrations plus SOC 2, GDPR, HIPAA, and PCI DSS support
Where it doesn't
- Pricing requires a sales conversation
- Enterprise-focused scope excludes forecasting and scheduling
- Support is provided through documentation
Our verdict on Authenticx Quality & Coaching
Authenticx Quality & Coaching is a cloud conversation-intelligence product for healthcare contact centers and enterprise healthcare organizations. It evaluates individual interactions automatically, generates AI coaching notes, applies standard quality models for agent skills, and supports custom rubrics. Agents can review scored conversations and performance trends, while managers can identify training needs and workflow gaps across interactions. The product is available through web and API access.
Pricing follows a contact-sales model, and there is no free plan. Buyers are directed to schedule a demo or contact sales rather than select publicly listed tiers. The platform connects with Five9, Genesys, Amazon Connect, NiCE, Vonage, Salesforce, AWS, MuleSoft, Twilio, Qualtrics, and ServiceNow, giving enterprise contact centers several routes for exchanging interaction and performance data. API and integration access also supports custom data flows within existing systems.
Its strongest capability is configurable conversation quality analysis. Standard quality models provide a starting point, while custom rubrics, classifiers, conversation labels, and performance reports let organizations align evaluation with their own workflows. An AI research analyst can answer questions about conversation data, and agents can see scored conversations and feedback directly. Compliance coverage includes SOC 2, GDPR, HIPAA, and PCI DSS, with SSO/SAML and two-factor authentication available. Teams seeking automated QA and coaching should consider it; organizations primarily needing workforce forecasting or scheduling should choose a product built around those functions instead.
Authenticx Quality & Coaching pricing
Authenticx Quality & Coaching fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Forecasting | Not verified |
| Scheduling | Not verified |
| Quality management | Advanced |
| Agent coaching | Yes |
| Speech analytics | Not verified |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA |
| Support | Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 11 integrations: Five9, Genesys, Amazon Connect, NiCE, Vonage, Salesforce … See all → |
| Pricing | Pricing on request |
| Website | authenticx.com |
| Facts checked | 1 Oct 2026 |
Authenticx Quality & Coaching integrations
Authenticx Quality & Coaching lists 11 integrations on its own site.
- Five9
- Genesys
- Amazon Connect
- NiCE
- Vonage
- Salesforce
- AWS
- MuleSoft
- Twilio
- Qualtrics
- ServiceNow
See all Authenticx Quality & Coaching integrations →
Alternatives to Authenticx Quality & Coaching
- NICE Workforce Engagement ManagementEnterprise WFO suite pairing advanced forecasting, scheduling, quality, analytics and coaching.9.4
- Verint Workforce EngagementA complete WEM suite for organizations managing complex, omnichannel service operations.9.3
- Mitel Workforce OptimizationA hybrid workforce suite for forecasting, recording, quality management and mobile self-service.9.2
See all Authenticx Quality & Coaching alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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