Atera review
A broad cloud RMM for MSPs that combines endpoint operations with service management.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Atera is a cloud-based remote monitoring and management platform for managed service providers and internal IT departments. It brings together real-time endpoint monitoring, remote management, automated patching, scripting, software management, network monitoring, ticketing, helpdesk, reporting and asset management. The platform supports Windows, macOS and Linux endpoints, with web, iOS, Android and API access. Its per-technician model includes unlimited managed devices, while MSP plans also include unlimited client organizations.
The tier structure expands the platform from core endpoint operations into broader service delivery. Pro includes monitoring and alerts, remote management, patch management, IT automation and scripting, Splashtop remote access and API access. Growth adds Mac and Linux support, AnyDesk access, unlimited concurrent Splashtop sessions, asset management and preset reports. Power adds custom reports, expanded support addresses, custom asset types, data recovery and extended audit retention. Superpower adds single sign-on, a private software repository, Network Discovery and a 99.9% uptime SLA. A Professional plan also includes software management, a service portal and mobile app access.
Integration coverage is a significant part of Atera’s fit for established IT workflows. It connects with identity and productivity services including Microsoft Entra ID, Okta, Google Workspace and Microsoft 365, alongside remote-access tools such as Splashtop, AnyDesk, TeamViewer and ScreenConnect. QuickBooks, Jira, ServiceNow, Slack and Microsoft Teams extend its connections into finance, service management and collaboration. Atera should suit MSPs that want endpoint operations and client-service tooling in one cloud product. Teams needing only lightweight monitoring, or those seeking a free plan, should consider a narrower alternative.
Atera pros and cons
- Where it wins
- Unlimited managed endpoints with per-technician pricing
- Monitoring, patching, scripting, remote access and ticketing in one platform
- Windows, macOS and Linux support with broad integrations
- Where it doesn't
- No free plan
- Advanced capabilities are reserved for higher tiers
- Broad functionality may exceed the needs of smaller teams
Atera fact sheet, pricing and score →
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