Assembled
Assembled: A deep contact-center WFM platform with strong forecasting, scheduling, and adherence tools. Ranked #21 of 34 in Workforce Management Software by our editors (7.3/10); pricing: Paid; best for contact centers with complex forecasting needs.
At a glance
- Editor score7.3 / 10
- PricingPaid
- Best forContact centers with complex forecasting needs
- Free planNo
- Paid from$25/user/mo
- Demand forecastingYes
- Founded2018 · San Francisco, California, United States
- Facts checked22 Sep 2026
Where it wins
- Machine-learning forecasting supports multi-channel demand planning
- Real-time adherence and intraday tools help adjust staffing
- Integrates with major contact-center, CRM, helpdesk, and HRIS systems
Where it doesn't
- Starts at $25 per user per month with no free plan
- Advanced forecasting and automation require the Pro plan
- Enterprise features and services require the $75 plan
Our verdict on Assembled
Assembled is a cloud-based workforce management platform for customer support organizations managing in-house agents, BPO vendors, and AI agents. It brings together machine-learning demand forecasting, AI schedule generation, adherence monitoring, intraday staffing adjustments, time tracking, time-off approvals, shift swaps, analytics, and BPO capacity planning. It is designed for teams supporting live and asynchronous channels that need more than basic scheduling.
The published plans show a clear progression. Core costs $25 per user per month and includes recurring scheduling templates, time tracking, real-time adherence monitoring, historical performance reporting, and staffing analytics. Pro costs $45 per user per month and adds AI-powered schedule generation, automated time off, shift swaps, ML-based multi-channel forecasting, and forecast accuracy reporting. Enterprise costs $75 per user per month and adds custom API integrations, white-glove onboarding, a designated account manager, and quarterly business reviews. The monthly per-user pricing and lack of a free plan make Assembled a substantial commitment for smaller teams, while the plan structure gives larger contact centers a defined path to advanced capabilities.
Its ecosystem is a major part of the product's fit. Assembled connects with Zendesk, Kustomer, Intercom, Salesforce, UJET, Five9, Amazon Connect, Talkdesk, Zoom Contact Center, Gorgias, Genesys Cloud, Gladly, Google Calendar, and HiBob, with CSV uploads and API imports also available. Demand data can come from contact-platform volume and agent-state data, supporting forecasting and coverage optimization across different operating models. Contact centers with complex forecasting, intraday management, and multi-system workflows should consider Assembled. Teams seeking a low-cost scheduling tool or a free starting tier should look elsewhere.
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Assembled pricing
All 3 Assembled plans and prices →
Assembled fact sheet
| Free plan | No |
|---|---|
| Paid from | $25/user/mo |
| Demand forecasting | Yes |
| Coverage optimization | Yes |
| Intraday management | Yes |
| Time & attendance | Yes |
| Employee mobile app | Not verified |
| Demand data sources | Historical arrival patterns; support cases and tickets; channel, queue, and site data; email backlog; API or CSV imports |
| Employee limit | Not verified |
| Deployment | Cloud, Browser extension |
| Platforms | Web, Chrome extension |
| Compliance & security | SOC 2, GDPR, HIPAA |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 32+ integrations: Amazon Connect, API, Confluence, Dixa, evaluagent, Five9 … See all → |
| Pricing | Paid (source) |
| Website | assembled.com |
| Facts checked | 22 Sep 2026 |
Assembled integrations
Assembled lists 32+ integrations on its own site — the 20 named here are the ones its pages call out.
- Amazon Connect
- API
- Confluence
- Dixa
- evaluagent
- Five9
- Fivetran
- Genesys Cloud
- Gladly
- Google Calendar
- Google Drive
- Gorgias
- Guru
- Helpjuice
- HiBob
- Intercom
- Klaus
- Kustomer
- NICE
- Notion
See all Assembled integrations →
Alternatives to Assembled
- Quinyx Workforce ManagementA comprehensive choice for enterprise workforce planning, scheduling, time capture, and compliance.9.4
- TCP Workforce ManagementBroad workforce management coverage with a low published annual starting price.9.3
- Fourth Workforce ManagementA broad workforce management suite for planning, scheduling, compliance, and employee coordination.9.2
See all Assembled alternatives →
Also Ranked In
Assembled is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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