Agentency
Agentency: A multichannel agent builder for grounded support, sales, bookings, and order assistance. Ranked #102 of 257 in Chatbot Builders by our editors (3.0/10); pricing: Free plan; best for teams needing grounded AI agents across channels.
At a glance
- Editor score3.0 / 10
- PricingFree plan
- Best forTeams needing grounded AI agents across channels
- Free planYes
- Paid from$15.17/mo
- Deployment channelsMultichannel
- Facts checked22 Sep 2026
Where it wins
- Grounds answers in websites, documents, FAQs, and APIs
- Supports automated actions, analytics, and human handoff
- Deploys across websites, messaging, commerce, and work tools
Where it doesn't
- The Free plan provides only a public chat link
- Website widgets and messaging channels start with Starter
- Full catalog knowledge begins with Standard
Our verdict on Agentency
Agentency is a no-code AI chatbot and agent builder for businesses handling customer support, sales, bookings, and order assistance. Teams can connect websites, documents, FAQs, and APIs as knowledge sources, then deploy agents through a website widget, public chat link, or messaging channels. Its workflow features include automated actions, analytics for questions, confidence, and resolution, plus human handoff with conversation context.
Pricing covers a free entry point and four paid plan levels. Free is available at $0 per month with a public chat link, knowledge base, and no credit card required. Starter costs $19 per month monthly or $15.17 per month with annual billing, adding a website widget, WhatsApp, Telegram, Messenger, FAQ and policy knowledge, and automated actions. Standard is $99 monthly or $79.17 per month annually, with all channels and integrations, full catalog knowledge, and automated actions. Pro is $249 monthly or $199.17 per month annually, adding multiple catalog knowledge and higher message volume. Agency costs $499 per month and includes 50,000 messages, 30 AI agents, and a white-label chatbot platform.
The platform suits teams that need one agent layer across customer-facing and operational channels. Integrations include WhatsApp, Instagram, Telegram, Messenger, Slack, SMS, Discord, LINE, Viber, WeChat, Shopify, WooCommerce, WordPress, Zapier, and Make, giving it a broad fit for commerce, messaging, and workflow automation. The main trade-off is plan scope: the free tier is limited to a shareable chat experience, while broader deployment starts with Starter and fuller catalog coverage begins with Standard. Choose Agentency when grounded answers, actions, analytics, and escalation matter across channels; choose a narrower chatbot tool if you only need a simple website chat experience.
Your product? Our editors can test Agentency in depth and publish a review, labelled as paid · from $149/mo →
Agentency pricing
All 5 Agentency plans and prices →
Agentency fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $15.17/mo |
| Deployment channels | Multichannel |
| Visual flow builder | Not verified |
| AI bot generation | Not verified |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | 500 /mo |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | 2FA |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 16 integrations: WhatsApp, Instagram, Telegram, Messenger, Slack, SMS … See all → |
| Pricing | Free plan (source) |
| Website | agentency.com |
| Facts checked | 22 Sep 2026 |
Agentency integrations
Agentency lists 16 integrations on its own site.
- Telegram
- Messenger
- Slack
- SMS
- Discord
- LINE
- Viber
- Shopify
- WooCommerce
- WordPress
- Zapier
- Make
- Custom API
See all Agentency integrations →
Alternatives to Agentency
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all Agentency alternatives →
Used Agentency? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Agentency for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Agentency is listed in our Chatbot Builders directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/agentency/"><img src="https://www.itechguides.com/best/badge/agentency.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update