Agentency review
A multichannel agent builder for grounded support, sales, bookings, and order assistance.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Agentency is a no-code AI chatbot and agent builder for businesses handling customer support, sales, bookings, and order assistance. Teams can connect websites, documents, FAQs, and APIs as knowledge sources, then deploy agents through a website widget, public chat link, or messaging channels. Its workflow features include automated actions, analytics for questions, confidence, and resolution, plus human handoff with conversation context.
Pricing covers a free entry point and four paid plan levels. Free is available at $0 per month with a public chat link, knowledge base, and no credit card required. Starter costs $19 per month monthly or $15.17 per month with annual billing, adding a website widget, WhatsApp, Telegram, Messenger, FAQ and policy knowledge, and automated actions. Standard is $99 monthly or $79.17 per month annually, with all channels and integrations, full catalog knowledge, and automated actions. Pro is $249 monthly or $199.17 per month annually, adding multiple catalog knowledge and higher message volume. Agency costs $499 per month and includes 50,000 messages, 30 AI agents, and a white-label chatbot platform.
The platform suits teams that need one agent layer across customer-facing and operational channels. Integrations include WhatsApp, Instagram, Telegram, Messenger, Slack, SMS, Discord, LINE, Viber, WeChat, Shopify, WooCommerce, WordPress, Zapier, and Make, giving it a broad fit for commerce, messaging, and workflow automation. The main trade-off is plan scope: the free tier is limited to a shareable chat experience, while broader deployment starts with Starter and fuller catalog coverage begins with Standard. Choose Agentency when grounded answers, actions, analytics, and escalation matter across channels; choose a narrower chatbot tool if you only need a simple website chat experience.
Agentency pros and cons
- Where it wins
- Grounds answers in websites, documents, FAQs, and APIs
- Supports automated actions, analytics, and human handoff
- Deploys across websites, messaging, commerce, and work tools
- Where it doesn't
- The Free plan provides only a public chat link
- Website widgets and messaging channels start with Starter
- Full catalog knowledge begins with Standard
Agentency fact sheet, pricing and score →
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