ActionXM
ActionXM: A broad CX platform combining surveys, behavioral analytics, and automated follow-up. Ranked #20 of 34 in Customer Experience Management Software by our editors (7.6/10); pricing: Pricing on request · 14-day trial; best for teams combining CX surveys with digital behavior.
At a glance
- Editor score7.6 / 10
- PricingPricing on request · 14-day trial
- Best forTeams combining CX surveys with digital behavior
- Free planNo
- Facts checked20 Sep 2026
Where it wins
- Multichannel surveys across email, SMS, web, and in-app channels
- Combines sentiment analysis, session replay, heatmaps, and anomaly alerts
- Automates cases and routing from behavioral patterns
Where it doesn't
- All listed plans use contact-based pricing
- There is no free plan
- SSO, SCIM, and custom SLAs are limited to Enterprise
Our verdict on ActionXM
ActionXM is an experience management platform for organizations that collect, analyze, and act on customer and employee feedback. It combines survey creation and distribution with AI-assisted text and sentiment analysis, NPS and CSAT dashboards, behavioral analytics, session replay, heatmaps, and automated action workflows. Its multichannel approach suits growing teams and enterprises that want customer feedback and digital behavior in one program rather than separate tools.
The platform’s main strength is breadth across the experience workflow. Surveys support NPS, rating, text, and choice questions, with distribution through email, SMS, web, and in-app channels. Automatic sentiment analysis, topic categorization, anomaly detection, and real-time dashboards help teams interpret feedback. Digital behavior features add session replay, click-and-scroll heatmaps, rage-click and dead-click detection, quick-back detection, Core Web Vitals detection, and automated cases routed from behavioral patterns. Integrations include Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, Zapier, REST API, and webhooks.
Pricing is organized into Starter, Professional, and Enterprise tiers, with contact-based pricing across the listed plans. Starter includes the core survey builder, basic dashboards, AI analytics, email support, and custom integrations. Professional adds advanced survey logic, custom dashboards, AI-powered analytics, 50+ integrations, and priority support. Enterprise adds full platform access, predictive analytics, 200+ integrations, SSO and SCIM, a dedicated success manager, and a custom SLA. A 14-day free trial and a 30-day refund for paid subscriptions provide ways to evaluate the product. ActionXM fits teams seeking a broad, closed-loop CX program; organizations wanting a simple survey tool or self-serve pricing may prefer a narrower option.
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ActionXM pricing
All 3 ActionXM plans and prices →
ActionXM fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Journey mapping | Not verified |
| Feedback channels | Multichannel |
| Text analytics | Yes |
| Closed-loop actions | Yes |
| Experience programs | Multi_experience |
| Supported languages | Not verified |
| Free trial | 14 days |
| Money-back guarantee | 30 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, SSO/SAML |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 200+ integrations: Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, Zapier … |
| Pricing | Pricing on request · 14-day trial (source) |
| Website | action-xm.com |
| Facts checked | 20 Sep 2026 |
ActionXM integrations
ActionXM lists 200+ integrations on its own site — the 8 named here are the ones its pages call out.
- Salesforce
- HubSpot
- Zendesk
- Slack
- Microsoft Teams
- Zapier
- REST API
- Webhooks
Alternatives to ActionXM
- Verint Experience ManagementA broad enterprise CX suite spanning feedback, journey analytics, AI, and closed-loop action.9.2
- Sprinklr Unified-CXM PlatformEnterprise CX management for coordinating omnichannel journeys, feedback, analytics, and action.9.1
- Webex Experience ManagementA broad customer experience suite for Cisco-centered feedback and journey programs.9.0
See all ActionXM alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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