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To manage Microsoft Teams, open Settings and more beside your profile picture and select Settings. From there, you can adjust preferences and notifications; personal-use accounts also have mobile data, storage, and privacy controls. Work or school files and retention are governed by Microsoft 365 storage and your organization’s policies, so the steps and outcomes depend on your account type.

Open and search Teams settings

  1. In the desktop app, select Settings and more next to your profile picture.
  2. Select Settings.
  3. Use the settings search box to find a control by category, option name, or descriptive keyword.

Settings include language and regional formats, appearance, profile, and status. A language or region change may require restarting Teams before it takes effect. Labels and available options can differ across platforms.

Change notification behavior

Go to Settings > Notifications and activity. Review the general and display controls, then the categories for chat and channel, meetings, apps, and activity. The settings affect both which events alert you and how those alerts appear—for example, whether message content is shown in a notification preview.

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Some controls are platform-specific. Microsoft says the option to mute all notifications except calls and meetings is available on Windows; do not assume it appears in every Teams version.

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Manage personal-use data and storage on mobile

These controls apply to Teams for personal use on iOS and Android. Microsoft lists them under Profile picture > Settings > Data and Storage. They are not a general desktop or work/school account procedure.

  • Clear temporary files: remove temporary app files.
  • Clear app data or reset the app database: use the available app-maintenance controls if you need to clear stored app data or reset its database.
  • Reduce video-call data use: change how much data Teams uses for video calls.
  • Change image upload quality: adjust the quality used when uploading images.
  • Manage history: view or clear history using the available controls.

These actions concern the mobile app’s data and behavior; they are distinct from deleting cloud files or controlling an organization’s retention policy. Microsoft’s data and storage instructions identify iOS and Android as the supported platforms for these settings.

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Adjust discoverability and privacy for personal accounts

In Teams for personal use, open Settings > Privacy to review who can find you, who can call you, who can add you to groups, and which contact details appear on your profile.

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Microsoft says personal-use accounts are searchable by email address, phone number, and profile name by default. Turning off contact details limits the ability of people who have never chatted with you to find your profile using those details. If you hide your email, keep in mind that it must remain visible on your profile card for you to receive calendar invitations. See Microsoft’s guidance on how people can find you.

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Find work or school files and understand where they are stored

For work or school accounts, the storage location depends on whether a file was shared in a channel or a chat.

Where the file was shared Storage location What that means
Team channel The team’s SharePoint folder The file belongs to the team’s shared channel storage.
One-to-one or group chat The sender’s OneDrive for Business, in Microsoft Teams Chat Files The file is shared with people in that conversation and is associated with the sender’s Microsoft 365 account.

Microsoft Support states, “Files you upload to a channel are stored in your team’s SharePoint folder.” In Teams, look in the conversation’s Shared area to find shared files. These business files are associated with the Microsoft 365 account, not a personal OneDrive connection. See Microsoft’s explanation of file storage in Teams.

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Export or delete personal-use files, messages, and media

Personal-use file management is separate from work or school file storage. To copy, download, or delete personal-use files, use the Teams Chat Files folder in OneDrive. Microsoft also provides an export process for personal-use messages and media; the downloaded export is delivered as a TAR archive. Follow the steps on Microsoft’s export or deletion page.

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Understand retention for work or school messages and files

Deleting a sent message in Teams does not necessarily remove every copy. An organization’s retention policy determines how long messages and files are kept, and a compliance copy may remain after a user deletes a message. The duration varies by organization; ask your IT administrator which policy applies to your account.

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Microsoft also warns that messages removed by a retention policy cannot be recovered. A user’s Teams controls therefore do not override the organization’s retention rules. Read Microsoft’s retention-policy guidance.

How long personal-use Teams data remains available

Microsoft’s personal-use availability table lists the following periods. The support article does not state a publication year, so these are presented as Microsoft’s published values without assigning a year.

Data type Published availability Qualification
Call history 30 days Microsoft’s stated period; the support article gives no publication year.
Diagnostic data Up to 13 months Controlled through the Microsoft account privacy page; the support article gives no publication year.

For other listed personal-use data types, availability continues until you delete the data, leave the conversation, or permissions change. See Microsoft’s personal-use data availability information.

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