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Outbyte Driver Updater FREEFix the driver behind crashes, sound loss and screen glitchesFind Drivers →Outbyte PC Repair FREEClear out junk files and repair common Windows errorsFree Scan →Life360 disclosed that an unknown actor gained unauthorized access to a Tile customer support platform, potentially exposing names, addresses, email addresses, phone numbers, and Tile device identification numbers. The company said the platform was separate from the Tile service platform and did not contain location data, passwords, payment-card numbers, or government-issued identification numbers. Its notice was published June 11, 2024, and updated June 12.
What Life360 disclosed
In its June 11, 2024 notice, updated June 12, Life360 said it received extortion emails from an unknown actor claiming to possess Tile customer information. The company said it began an investigation and detected unauthorized access to a Tile customer support platform—not the Tile service platform.
Life360 described the information as potentially impacted, not as a confirmed inventory of stolen records. It did not publish a count of affected people or records.
What information may have been involved
Life360 said potentially impacted information included:
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- THE EVERYTHING TRACKER: Protect lost or stolen stuff and make family life easier. Attach to everyday things like keys, water bottles, or bags
- STAY SAFE WITH SOS: Discreetly trigger an SOS alert to your loved ones in unsafe situations
- FIND YOUR THINGS: Ring your misplaced Tile, or track it down in the free app
- FIND YOUR PHONE: Phone hiding under a cushion? Use your Tile to make it ring — even when silenced
- USE WITH LIFE360: Add your Tiles to Life360 — a top family connection and safety app – to see everything and everyone on the same map
- Names
- Addresses
- Email addresses
- Phone numbers
- Tile device identification numbers
The device identification numbers are a way to identify Tile devices; the notice does not say that they reveal a device’s location history.
Were location data, passwords, or payment details exposed?
Life360 said the customer support platform did not contain payment-card numbers, passwords or login credentials, location data, or government-issued identification numbers. This describes Life360’s account of the platform and incident; the notice is not an independent forensic confirmation.
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- THE EVERYTHING TRACKER: Protect lost or stolen stuff and make family life easier. Attach to everyday things like keys, water bottles, or bags
- STAY SAFE WITH SOS: Discreetly trigger an SOS alert to your loved ones in unsafe situations
- FIND YOUR THINGS: Ring your misplaced Tile, or track it down in the free app
- FIND YOUR PHONE: Phone hiding under a cushion? Use your Tile to make it ring — even when silenced
- USE WITH LIFE360: Add your Tiles to Life360 — a top family connection and safety app – to see everything and everyone on the same map
The company also said the accessed system was not its Tile service platform. That distinction is Life360’s reported finding. Its notice does not establish that location histories or passwords were taken, and it does not provide independent verification of the incident’s scope.
What Life360 said it did—and what remains unknown
Life360 said it believed the incident was limited to the specified Tile customer-support data, took protective steps, and would continue taking them. It also reported the event and extortion attempt to law enforcement.
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- THE EVERYTHING TRACKER: Protect lost or stolen stuff with the all-in-one family safety app. Attach to everyday things like wallets, keys, bags, and beyond
- STAY SAFE WITH SOS: Keep stuff safe, and people and pets protected. Discreetly trigger an SOS to keep your loved ones safe in any situation
- FIND YOUR THINGS: Ring your misplaced Tile, or track it down in the free app
- FIND YOUR PHONE: Phone hiding under a cushion? Use your Tile to make it ring — even when silenced
- USE WITH LIFE360: Track everything—and everyone you love—a top family connection and safety app. Add your Tiles to see all you love on one map
The notice does not identify the suspected actor or access method, provide forensic findings, give an affected-person count, or describe subsequent notifications to affected users. It was signed by Chris Hulls, Life360’s CEO.
What Tile customers can do
Because the notice does not provide a way to determine whether a particular person’s information was in the potentially impacted data, use ordinary account and message-safety precautions:
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- FIND YOUR THINGS: Ring your misplaced Tile, or track it down in the free app
- FIND YOUR PHONE: Phone hiding under a cushion? Use your Tile to make it ring — even when silenced
- STAY SAFE WITH SOS: Discreetly trigger an SOS alert to your loved ones in unsafe situations
- USE WITH LIFE360: Add your Tiles to Life360 — a top family connection and safety app – to see everything and everyone on the same map
- Watch for unexpected messages that refer to Tile or ask you to provide personal information. Avoid clicking suspicious links or sharing details in response.
- Use strong, unique passwords for your accounts, and avoid reusing passwords across services.
- Monitor accounts for activity you do not recognize.
Life360’s Data Breach Alerts help page describes alerts when a user’s information is found on the dark web. Life360 lists the feature for paid Circle members in the United States, Canada, and the United Kingdom. The help page does not say that this feature automatically enrolled people affected by the Tile incident or confirms whether someone’s information was in the support platform.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How this differs from Tile’s general security statements
Life360’s Tile security page, last updated October 3, 2025, says Tile location data is encrypted in transit and at rest and is not sold. That is a general statement about Tile security, separate from the 2024 incident disclosure; it does not independently verify what happened in this incident.
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- THE EVERYTHING TRACKER: Protect lost or stolen stuff and make family life easier. Attach to everyday things like keys, water bottles, or bags
- STAY SAFE WITH SOS: Discreetly trigger an SOS alert to your loved ones in unsafe situations
- FIND YOUR THINGS: Ring your misplaced Tile, or track it down in the free app
- FIND YOUR PHONE: Phone hiding under a cushion? Use your Tile to make it ring — even when silenced
- USE WITH LIFE360: Add your Tiles to Life360 — a top family connection and safety app – to see everything and everyone on the same map
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