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If you think your card details were stolen, contact the bank or credit union that issued the card right away. Ask it to lock or cancel the card and whether it recommends a replacement. Check recent and pending transactions, report any unauthorized use promptly, and keep records of your calls and written disputes. This guidance covers U.S. credit, ATM, and debit cards; issuer procedures vary.

What to do first

  1. Contact the issuer through a trusted channel. Call the number on the back of the card, use the issuer’s official app or website, or use a number from a recent statement. Don’t use a phone number or link in an unexpected call, text, or email. Tell the issuer what may have been exposed and when, then ask whether to lock, cancel, or replace the card and whether another account needs attention. The FTC advises reporting a lost or stolen card as soon as possible: FTC guidance on lost or stolen cards.
  2. Report a missing card even if you see no suspicious charge. If the card is still in your possession but its number may have been exposed, explain that to the issuer and ask what it recommends. An app’s temporary lock or freeze feature, if offered, and what it blocks depend on the issuer; don’t assume it replaces reporting the exposure.
  3. Review account activity and dispute unfamiliar transactions. Check recent and pending transactions on the affected account and any related account the issuer identifies. Report transactions you didn’t authorize as soon as you find them. Note when you discovered the issue and when you first contacted the issuer.
  4. Keep a paper trail. Follow the issuer’s directions for a written dispute, use the correct billing-error address for a credit card or account-error process for a debit card, and save copies of letters and supporting records. The FTC provides a sample letter for disputing card charges.

Why reporting quickly matters

Federal protections differ between credit cards and ATM or debit cards, and the timing and circumstances of the report matter. The figures below summarize the FTC’s guidance for unauthorized use; they are not a reason to wait, and an issuer may provide greater protection. Individual circumstances can affect how the rules apply.

Situation FTC’s summary of potential liability What to do
Credit card lost or stolen; reported before use $0 for unauthorized charges. Report the loss promptly.
Credit card lost or stolen; someone uses it before the report Maximum potential responsibility is $50. Report the use immediately and follow the issuer’s dispute process.
ATM or debit card lost or stolen; reported before unauthorized charges Maximum potential loss is $0. Report the loss as soon as you learn of it.
ATM or debit card loss reported within two business days after learning of it Maximum potential loss is $50. Contact the issuer without delay.
ATM or debit card loss reported later than two business days but within 60 calendar days after the statement is sent Maximum potential loss is $500. Report the loss and dispute transactions promptly.
ATM or debit card loss reported more than 60 calendar days after the statement is sent You may lose all money taken from the account and potentially more from linked accounts. Report immediately; don’t wait for another statement.
Account number used without the physical card The FTC says consumers are not responsible for unauthorized credit-card charges. For debit-card account-number use, reporting within 60 calendar days after the statement is sent is relevant to the described protection. Tell the issuer whether the physical card is missing or only the account number may be exposed, and follow its instructions.

The two 60-day references are not the same rule: one concerns debit-card liability after a statement is sent; the other concerns certain credit-card billing-error disputes. For certain credit-card billing errors, the FTC says to send the dispute in writing within 60 days after the first statement containing the error was sent. Contact the issuer promptly and use the address and procedure it provides: FTC guidance on disputing credit-card charges.

Should you lock the card, cancel it, or get a replacement?

Ask the issuer which action fits what happened. If the card is missing or its number is exposed, the issuer can explain whether to lock it temporarily, cancel it, or issue a replacement. If unauthorized transactions have already appeared, report each one as a dispute as well; replacing a card does not itself dispute charges already made. Replacement procedures, app controls, timing, and any extra fraud protections vary by issuer.

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Should you place a credit freeze too?

A card lock or cancellation concerns use of an existing payment account. A credit freeze is placed with each nationwide credit bureau and makes it harder for someone to open new credit in your name. The FTC says credit freezes are free and do not affect your credit score, but they do not block charges to existing accounts. If personal identity information was exposed in addition to card details, consider freezing your reports with Equifax, Experian, and TransUnion. Continue monitoring card and bank activity.

If you suspect identity theft, the FTC directs consumers to IdentityTheft.gov for a recovery plan.

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Watch for follow-up scams

Be wary of anyone who contacts you offering paid “credit card loss protection” or asking for account details to activate protection. The FTC warns that these pitches are scams; use your issuer’s official contact details and its process for disputing unauthorized charges: FTC advice on card-loss scams and reporting.

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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.