Start by identifying what is failing: a game that closes while Windows stays stable, a game that stutters, or a PC that freezes or restarts. Those symptoms point to different troubleshooting paths. Make one change at a time, then retry the same game and scenario so you can tell whether it helped.
First, identify the problem: crash, stutter, or system restart
Note the game and launcher, when the problem occurs, any error message or stop code, and what changed shortly beforehand—such as a game or Windows update, graphics driver, overlay, peripheral, or graphics setting. Check whether the issue affects one game or several.
- One game closes, but Windows remains stable: Prioritize updates and repair options for that game. If it uses a third-party launcher, follow the game publisher’s instructions for verifying or repairing its files; the exact steps vary by launcher.
- The game stutters or runs slowly, but Windows remains stable: Check background activity, power mode, and graphics settings before making disruptive changes.
- The whole PC freezes, restarts, or shows a stop code: Treat this as a system-level failure, not just a game crash. Microsoft lists hardware, drivers, and software among possible causes of unexpected restarts (Microsoft’s guidance for unexpected restarts and stop codes).
Try the reversible fixes first
- Restart the PC. This clears some temporary problems and gives you a clean test.
- Install available updates. Check Windows Update and update the game through its usual source. If the game is from Microsoft Store, open Store, go to Library > Get updates, and install updates for the game. Microsoft also recommends closing and reopening the app and checking Windows Update when troubleshooting Store apps (Microsoft’s Microsoft Store app troubleshooting steps).
- Close apps you are not using. Press Ctrl+Shift+Esc to open Task Manager. Review Processes and Performance for unusually heavy activity, and check Startup apps for software that does not need to run when Windows starts. Background processes, startup apps, storage limits, outdated software, and hardware limitations can all affect overall PC performance, according to Microsoft’s Windows performance guidance.
Retest the same game scene after each change. If several adjustments are made at once, it becomes harder to identify the cause or undo an unhelpful change.
Repair the game installation if Windows offers the option
For a game installed as a Windows app, open Settings > Apps > Installed apps, select the game’s More menu, then choose Advanced options if it appears. Select Repair first. Windows does not provide repair or reset options for every app (Microsoft’s app repair guidance).
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If Repair is unavailable or does not help, Reset may be offered. Reset can remove app data or settings, depending on the app. Before using it, check that saves are backed up or synced. Reinstall only if the game’s own repair options do not resolve the issue and you have protected any local saves you need.
Check which graphics processor Windows uses
This is most relevant to laptops and other PCs with more than one GPU. Open Settings > System > Display > Graphics, select or add the game, choose Options, and test High performance if it is available. Save the setting and restart the game. This asks Windows to use the high-performance GPU option; it does not guarantee a higher frame rate. Microsoft documents the per-app graphics preference in its Windows 11 graphics settings guidance.
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Use windowed-game optimizations only for compatible games
Windows 11’s Optimizations for windowed games setting is intended for compatible DirectX 10 and DirectX 11 games running windowed or borderless. It is not a general performance switch for every game, graphics API, or fullscreen mode. If a compatible game has trouble with the setting, turn it off for that game and retest. The control is in Settings > System > Display > Graphics; Microsoft describes its supported scope in the official windowed-game optimizations guide.
Consider power mode, especially on a laptop
When plugged in and prioritizing performance over power use, you can choose Best performance in Windows’ power-mode settings. It uses more power and can shorten battery runtime or make a laptop warmer; it does not promise a particular FPS increase. Microsoft notes that older PCs with outdated hardware may not see significant improvements from general performance steps (Microsoft’s performance guidance).
Do these 3 things before closing this tab:
1Clear out junk files and repair common Windows errors2Fix the driver behind crashes, sound loss and screen glitches3Repair Windows errors before they cause bigger problemsRank #3
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Check DirectX and graphics details without assuming the cause
To see installed DirectX and driver information, search Start for dxdiag and open the DirectX Diagnostic Tool. Check DirectX Version on the System tab and review the display and driver details. This is a diagnostic check, not proof that DirectX caused the crash. Microsoft’s Windows 10 and 11 guidance focuses on checking the installed version; avoid downloading supposed DirectX updates from unofficial driver sites. Older games may have separate legacy-component requirements (Microsoft’s DirectX guidance).
If the symptom is screen flickering, compare Task Manager with the rest of the display: if Task Manager flickers too, Microsoft says a display driver is probably involved; if it does not, an incompatible app is more likely. Depending on what you find, update, roll back, or uninstall the implicated driver or app. Windows+Ctrl+Shift+B can reset the graphics driver in some cases, but it is a display-recovery shortcut—not a general fix for game crashes (Microsoft’s screen-flicker troubleshooting steps).
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If Windows freezes or restarts while gaming
Write down any stop code and note recent hardware or software changes. For repeated restarts with the same stop code, Microsoft’s basic troubleshooting includes removing newly added hardware and starting Windows in Safe Mode (Microsoft’s unexpected-restart and stop-code guidance). A full-system failure may involve hardware, a driver, or other software, so a game reinstall alone may not address it.
Leave Windows recovery options for later, less disruptive checks. Some recovery choices can cause data loss; back up important files before taking a major recovery action. Microsoft describes the available choices and their consequences in its Windows recovery options guide. A Windows reset is not a sensible first step for an unspecified game crash.
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