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First identify the source phone: use Quick Start to move data from another iPhone, or Apple’s Move to iOS process to move data from Android. If the transfer still will not complete, check the connection and setup conditions, then consider restoring a backup or using a compatible wired connection.

Start with the transfer method for your old phone

The right fix depends on whether you are moving from an iPhone or an Android phone. Apple documents direct iPhone migration, backup restores, and supported wired transfers; Android migration uses Move to iOS during the new iPhone’s initial setup.

Method Best fit Important consideration
Quick Start Your old phone is an iPhone Wi-Fi and Bluetooth must be enabled on the old iPhone; keep both phones close and connected to power.
iCloud backup restore A suitable iCloud backup is available Restore during setup. If the new iPhone is already set up, Apple’s documented restore flow requires erasing it.
Finder, Apple Devices, or iTunes backup A computer backup is available The new iPhone must be erased to use the documented restore flow. An unencrypted backup does not include Health and Activity data.
Move to iOS Your old phone is Android Start during iPhone setup, keep the app open, and make sure the selected content fits in the iPhone’s available storage.
Wired transfer Both phones support the documented connection Check model and connector compatibility. Apple specifically describes a direct USB-C connection for Android migration.

If you’re transferring from another iPhone

Retry Quick Start

  1. On the old iPhone, connect to Wi-Fi and turn on Bluetooth.
  2. Place the old iPhone near the new one and follow the setup prompts to begin migration.
  3. Keep both phones near each other and connected to power until the transfer finishes.

Apple says the time needed depends on network conditions and how much data is being moved, so there is no reliable fixed completion time. If the Quick Start prompt disappears from the old iPhone, restart both devices and try again. See Apple’s Quick Start instructions and guidance for a missing Quick Start prompt.

Restore from a backup if direct transfer will not finish

You can restore the new iPhone from an available iCloud backup or from a Finder, Apple Devices, or iTunes backup. Check that the backup you intend to use exists and is the right one before erasing anything. If the new iPhone has already completed setup, Apple’s cited restore flows require erasing it first; erasing removes content and settings on that device.

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If you’re transferring from Android

Move to iOS works as part of the new iPhone’s initial setup. If the transfer stalls or fails, use these checks before restarting the process:

  • Keep Move to iOS open on the Android phone. Do not switch apps or answer a call before the progress bar on the new iPhone finishes.
  • Keep both phones close together and plugged into power.
  • Restart both devices if the transfer fails.
  • Turn off cellular data on the Android phone, and disable Android Wi-Fi features that might interrupt the connection.
  • Check that the content you are moving will fit in the new iPhone’s available storage.

Apple also describes connecting Android directly to an iPhone by USB-C. This is not a universal cable fix: confirm that the specific phone models and ports support the connection before trying a wired transfer. Follow Apple’s Android-to-iPhone transfer instructions for the setup process and connection troubleshooting.

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When a cable or backup is the better next step

Choose an alternative based on what you have available: an existing iCloud backup, a computer backup, or two devices that support Apple’s wired transfer. A cable is useful only when the phone models and connectors are compatible; the exact cable cannot be determined without knowing both model numbers. Apple’s iPhone transfer methods describe the documented options.

If the new iPhone is already set up, do not erase it just to try a backup restore until you have verified the backup you plan to use. If no suitable backup exists, consider whether you can retry the original phone-to-phone method before taking that irreversible step.

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