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What should I do first?
If someone faces immediate danger in the United States, call 911. For other situations, make a short record of where the incident happened, where you live, and which organisation provided or used the system. Those details help establish which authority may handle the complaint.
Describe the event, not just the technology. For example, say that an organisation denied a loan, job, benefit, or service; made a classification you believe was discriminatory; used a potentially deceptive business practice; or sold a physical product that appears unsafe. Explain what the system seemed to do and what happened as a result, but do not claim it caused the outcome unless you have evidence for that connection.
Which complaint route fits the harm?
These routes have different jurisdictions and eligibility rules. The AI Act channels are not general-purpose reporting forms, and the US portals below handle specific categories rather than AI complaints as a class.
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| Route | Use it for | Who may submit and anonymity |
|---|---|---|
| European Commission AI Act Complaints Tool | Alleged AI Act infringements involving systems within the AI Office’s exclusive competence. | Individuals and organisations; identification and contact details are required. |
| European Commission AI Act whistleblower channel | Reports about providers of general-purpose AI models or AI systems within the AI Office’s remit. | People professionally connected to an eligible provider; anonymous reports and a secure inbox for follow-up are available. |
| European Commission downstream-provider complaint channel | A downstream provider’s allegation that a general-purpose AI model provider violated Articles 53–55 of the AI Act. | Downstream providers; the complaint is identified. |
| US Department of Justice Civil Rights Division Reporting Portal | Discrimination or another civil-rights violation, including in employment, education, housing, businesses, public spaces, benefits, or government services. | Reporters may omit contact details, but doing so may limit DOJ’s ability to pursue the matter. |
| US Federal Trade Commission ReportFraud.ftc.gov | A business’s potentially fraudulent or deceptive practice. | Consumers reporting a business practice; the cited FTC guidance does not establish an anonymity rule here. |
| US Consumer Financial Protection Bureau complaint program | A problem involving a consumer financial product or service. | Consumers with a financial-product or service complaint; the cited program information does not establish an anonymity rule here. |
| US Consumer Product Safety Commission SaferProducts site | An unsafe consumer product. | Consumers reporting product-safety concerns; the cited CPSC information does not establish an anonymity rule here. |
How do I file an EU AI Act complaint?
For a complaint from an individual or organisation
Use the European Commission’s AI Act Complaints Tool only when the allegation concerns an AI system within the AI Office’s exclusive competence. The Commission says complaints must fall within Article 85 of the AI Act and concern systems under that exclusive competence. The form asks you to identify the country and describe the alleged infringement; you may attach relevant documents. It requires identification and contact details, so it is not an anonymous complaint channel.
After submission, keep the reference number for communications about the matter. The Commission may tell you if the issue falls outside its remit and, with prior consent where appropriate, may refer it to a relevant authority.
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For an eligible whistleblower
The separate whistleblower channel is for people professionally connected to providers of general-purpose AI models or AI systems within the AI Office’s remit. It supports anonymous reports, relevant supporting documents, and a secure inbox for follow-up. It is not a general public complaint form.
For a downstream provider alleging a model-provider violation
A downstream provider using a general-purpose AI model can complain about alleged violations by the model provider of Articles 53–55 of the AI Act through the dedicated channel. The complaint is identified. The Commission says that submitting one does not automatically open proceedings.
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Which US federal agency should I contact?
Discrimination or another civil-rights issue
Submit a report through the DOJ Civil Rights Division Reporting Portal. DOJ says, “You are not required to provide your name or contact information.” If you leave those details blank, however, the department may have less ability to pursue the claim.
Potential business fraud or deception
Use the FTC’s ReportFraud.ftc.gov for a business’s potentially fraudulent or deceptive practice. The FTC Office of Inspector General is not the route for an ordinary complaint about a company; it handles misconduct involving the FTC itself or its programs.
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A financial product or service
Use the Consumer Financial Protection Bureau’s complaint program when the issue concerns a consumer financial product or service. It is not a general AI-reporting portal.
An unsafe consumer product
Report an unsafe consumer product through the CPSC’s SaferProducts site. The CPSC Office of Inspector General hotline is for wrongdoing at the CPSC itself, not ordinary product-safety reports.
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What information and evidence should I include?
Prepare a concise timeline and keep original records where possible. A useful complaint explains the event and its consequences in terms an agency can assess, rather than relying on a broad claim that “AI harmed me.”
- Incident date and location, and the name of the organisation that used or supplied the system.
- The product or service name and system version, if known, plus what the system appeared to do.
- The decision or action that followed and the harm it caused, along with any steps you took to ask the organisation to correct it.
- Relevant notices, messages, screenshots, outputs, forms, decisions, and correspondence. Keep dated copies and avoid posting sensitive personal information publicly.
Attach only material relevant to the authority’s process. The European Commission’s AI Act tool accepts supporting documents, and DOJ asks reporters to describe what happened.
What happens after I submit a complaint?
Save a copy of the submission, uploaded files, confirmation, and any reference number. If the agency requests more information, respond with a brief timeline and the records relevant to that request. A complaint is a way to bring an issue to an authority; do not assume that filing guarantees an investigation, enforcement action, or personal remedy. Procedures and thresholds differ by agency.
What if none of these routes covers my situation?
The routes here are limited to EU AI Act channels and selected US federal complaint pathways. The appropriate authority may instead be a national or local regulator, a US state agency, or an agency responsible for a different legal issue. Confirm jurisdiction with the relevant authority before submitting, especially when the affected person, organisation, and incident are in different places.
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