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1Scan for outdated or missing drivers - takes under a minute2Repair Windows errors before they cause bigger problems3Fix the driver behind crashes, sound loss and screen glitchesIf your Roku is offline and you have no remote, the Roku mobile app cannot connect it to Wi-Fi. The app can control a Roku only after the device is online and on the same network as your phone. To complete setup, first get a compatible replacement remote, then connect the Roku to your home Wi-Fi or, if needed, a phone hotspot.
Can the Roku app connect an offline Roku?
No. Roku says its mobile app cannot detect a Roku that is not connected to the internet, including a device after a reset or during first-time setup. The app is a remote substitute only when the Roku and phone can already communicate over the same network. See Roku’s lost-remote guidance and its mobile app information.
So if your Roku has lost its Wi-Fi connection—or has not been set up—you need another way to navigate its menus before the app can help. Roku does not establish a universal way to change the saved Wi-Fi network on a disconnected device without a remote or other control hardware.
Use a compatible replacement remote
Choose a replacement remote that works with your exact Roku model. Roku describes Simple and Voice Remote categories and directs users to check compatibility; do not assume that every Roku remote works with every player or TV. Roku says replacement remotes are available through Roku and major retailers, including Amazon. Check the model compatibility information before buying.
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- HD streaming made simple: With America’s number 1 TV streaming platform,* exploring popular apps—plus tons of free movies, shows, and live TV—is as easy as it is fun. *Based on hours streamed—Hypothesis Group
- Compact without compromises: The sleek design of Roku Streaming Stick won’t block neighboring HDMI ports, and it even powers from your TV alone, plugging into the back and staying out of sight. No wall outlet, no extra cords, no clutter.
- No more juggling remotes: Power up your TV, adjust the volume, and control your Roku device with one remote. Use your voice to quickly search, play entertainment, and more.
- Shows on the go: Take your TV to-go when traveling—without needing to log into someone else’s device.
- TV, simplified: With setup that only takes minutes, a simple-to-navigate Home Screen, and an uncluttered remote control that does all you need—Roku makes it easier to watch the TV you love.
Once you have a compatible remote, use it to follow the on-screen setup prompts and connect the Roku to Wi-Fi.
Connect the Roku to Wi-Fi with the replacement remote
- Turn on the Roku and television, then use the remote to open or continue the on-screen network setup.
- Choose Wireless when prompted for a connection type.
- Select your Wi-Fi network from the list. If it does not appear, scan again.
- Enter the Wi-Fi password, checking capitalization because passwords are case-sensitive.
- Complete the remaining on-screen prompts.
After the Roku is connected, install or open the official Roku mobile app on your phone, join the same Wi-Fi network, and select the Roku when it appears. Roku’s mobile app guidance explains the shared-network requirement.
Rank #2
- Ultra-speedy streaming: Roku Ultra is 30% faster than any other Roku player, delivering a lightning-fast interface and apps that launch in a snap.
- Cinematic streaming: This TV streaming device brings the movie theater to your living room with spectacular 4K, HDR10+, and Dolby Vision picture alongside immersive Dolby Atmos audio.
- The ultimate Roku remote: The rechargeable Roku Voice Remote Pro offers backlit buttons, hands-free voice controls, and a lost remote finder.
- No more fumbling in the dark: See what you’re pressing with backlit buttons.
- Say goodbye to batteries: Keep your remote powered for months on a single charge.
Use a phone hotspot if home Wi-Fi is unavailable
A phone hotspot can provide the network during setup, but it does not solve the remote-control problem: you still need a compatible remote to choose the network and enter its password.
- Turn on the phone’s hotspot and note its network name and password.
- On the Roku setup screen, select Wireless and choose the hotspot’s network name.
- Enter the hotspot password and follow the remaining prompts.
Roku warns that streaming and software updates over a hotspot may use a lot of mobile data. Check your cellular plan’s limits before using it.
Rank #3
- 4K streaming made simple:With America’s number 1 TV streaming platform,* exploring popular apps—plus tons of free movies, shows, and live TV—is as easy as it is fun. *Based on hours streamed—Hypothesis Group
- 4K picture quality: With Roku Streaming Stick Plus, watch your favorites with brilliant 4K picture and vivid HDR color.
- Compact without compromises: Our sleek design won’t block neighboring HDMI ports, and it even powers from your TV alone, plugging into the back and staying out of sight. No wall outlet, no extra cords, no clutter.
- No more juggling remotes: Power up your TV, adjust the volume, and control your Roku device with one remote. Use your voice to quickly search, play entertainment, and more.
- Shows on the go: Take your TV to-go when traveling—without needing to log into someone else’s device.
Does Ethernet let you skip the remote?
No. Ethernet can provide a wired network connection only on supported Roku models or, for some players, through a compatible USB Ethernet adapter. Confirm that your exact model supports the connection before buying an adapter. Even with Ethernet, you still need a way to navigate setup menus. Roku’s internet connection guidance and setup information describe model-dependent wired options.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.If the Roku is online but the app cannot find it
When the Roku is already connected, check these possible discovery problems:
Rank #4
- Stunning 4K and Dolby Vision streaming made simple: With America’s number 1 TV streaming platform,* exploring popular apps—plus tons of free movies, shows, and live TV—is as easy as it is fun. *Based on hours streamed—Hypothesis Group
- Breathtaking picture quality: Stunningly sharp 4K picture brings out rich detail in your entertainment with four times the resolution of HD. Watch as colors pop off your screen and enjoy lifelike clarity with Dolby Vision and HDR10+.
- Seamless streaming for any room: With Roku Streaming Stick 4K, watch your favorite entertainment on any TV in the house, even in rooms farther from your router thanks to the long-range Wi-Fi receiver.
- Shows on the go: Take your TV to-go when traveling—without needing to log into someone else’s device.
- Compact without compromises: Our sleek design won’t block neighboring HDMI ports, so you can switch from streaming to gaming with ease. Plus, it’s designed to stay hidden behind your TV, keeping wires neatly out of sight
- Different networks: Make sure the phone and Roku are connected to the same Wi-Fi network.
- Local Network permission on iPhone or iPad: Allow the Roku app to access the local network in the device’s privacy settings.
- VPN routing: Temporarily disconnect a VPN if it routes phone traffic away from the local network.
- Router isolation: Check whether router settings prevent devices on the network from communicating with each other.
- Different IP ranges: A wired Roku and a wireless phone on different IP ranges may not be able to communicate.
Roku covers app discovery in its mobile app troubleshooting guidance.
Quick Recap
Best Value
- Streaming made easy: Roku Express lets you stream free, live and premium TV over the Internet—right to your TV. It’s perfect for new users, secondary TVs and easy gifting—but powerful enough for seasoned pros
- Quick and easy setup: Just plug it into your TV with the included High Speed HDMI Cable and connect to the internet to get started
- Tons of power, tons of fun: Compact and power-packed, you’ll stream your favorites with ease; from movies and series on Apple TV, Prime Video, Netflix, The Roku Channel, HBO, Showtime and Google Play to cable alternatives like Hulu with Live TV and PlayStation Vue, enjoy the most talked about TV across free and paid channels
- Low cost, no extra fees: For under $30, Roku Express streaming device includes a High Speed HDMI Cable—and there’s no monthly equipment fee; with access to free TV on hundreds of channels, there’s plenty to stream without spending extra
- Simple remote: Incredibly easy to use, this remote features shortcut buttons to popular streaming channels
Which option fits your situation?
| Option | When it works | Important limitation |
|---|---|---|
| Roku mobile app | The Roku is online and shares a network with the phone. | It cannot discover an offline Roku or take it through first-time setup. |
| Compatible replacement remote | You need to navigate setup before the Roku can join Wi-Fi. | Compatibility depends on the exact Roku model. |
| Phone hotspot | You have a remote and need a temporary Wi-Fi network. | Streaming and updates may consume substantial cellular data. |
| Ethernet | Your model has an Ethernet port or supports a compatible USB Ethernet adapter. | It provides network access, not control of the Roku menus. |
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
