Schneider Electric uses WalkMe as an in-app guidance layer that helps new employees learn role-specific software tasks and helps experienced staff adapt to changing enterprise applications. The program began with a North American Salesforce deployment in 2017 and grew into a wider digital-adoption effort spanning onboarding, software releases, user feedback and workflow automation.
How Schneider Electric’s WalkMe program developed
Schneider Electric began deploying WalkMe in 2017 to help North American employees use Salesforce. The company later expanded it regionally into HR and procurement applications, including tools such as SAP and Coupa. In 2021, a senior vice president at the Digital Technology Center encouraged the effort to scale globally. César Guerra, the platform strategy and product owner, said scaling required staff, budget and leadership support. ITPro reported this history in its 2 April 2026 interview with Guerra.
The program is not just a one-time course for new hires. Schneider Electric frames digital adoption as a continuing combination of learning, change management and support. Guerra described the aim as: “At Schneider, we always put digital adoption at the center of our IT strategy, to connect learning, change management, digital adoption, and support as one team and one voice as standard,”
How WalkMe guides new and existing employees
Role-specific onboarding tasks
For new employees, Schneider Electric uses guided tasks to introduce the SaaS tools relevant to their jobs. The team personalizes guidance by role and uses Active Directory information to include details such as an employee’s name and role, rather than presenting identical instructions to everyone.
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Feedback that can refine guidance
After completing a guided task, employees can answer a survey about what worked, what did not, and whether they know a better way to complete the task. The team uses those responses to refine its advice. In this model, onboarding is also a way to identify confusing steps in the software workflow.
Ongoing help and workflow automation
WalkMe remains available to support software releases and ongoing upskilling, including in SAP S/4HANA and Salesforce. For experienced employees, Schneider Electric may use automated workflows to remove unnecessary clicks or prefill information. Guerra said the guidance is intended to let employees “develop proficiency as the system evolves.”
He emphasized that the audience includes both newcomers and long-serving staff: “It can be a new joiner, it can be someone that has been there long term and knows the tool, but due to the constant releases, the constant innovation, the constant new versions, WalkMe’s always there to guide them through these advanced rollouts.”
What results Schneider Electric has reported
In its April 2026 interview, ITPro reported two company figures relayed by Guerra:
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- 60% fewer support tickets linked to training. Schneider Electric reported this reduction; the article does not specify the baseline, measurement window or methodology, so it does not establish that WalkMe alone caused the change.
An earlier example offers historical context, but is not an independent causal study. In a WalkMe article authored by Schneider Electric’s team, the company described North American results from March to May 2020 compared with the previous year: 53% more users, 3% less time in its quotation tool and 14% growth in order revenue. The article attributed pandemic-period onboarding and new-feature support to WalkMe; its company-authored, vendor-published nature should be considered when interpreting the figures.
Why rollout is not uniform across the company
Schneider Electric’s decentralized structure presents a practical constraint: business units have their own budgets, so software and adoption support can be introduced in stages. ITPro reported in April 2026 that WalkMe was enabled in two of the company’s largest SAP programs, including manufacturing.
The older rollout history includes a separate deployment in which WalkMe supported a transition from a 25-year-old homegrown application to a new web-based tool. In WalkMe’s 2022 account, Schneider Electric Head of IT, Employee Experience North America Ian McLean said: “WalkMe was instrumental in reducing the negative impact the transition had on users and enabled better communication to the organization regarding updates and changes.“ His advice on choosing where to focus was: “Instead, find the most relevant issues.” This historical migration context is distinct from the 2017 Salesforce rollout.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What Schneider Electric planned for Learning Arc and SAP S/4HANA
As of ITPro’s 2 April 2026 report, Schneider Electric was trialling WalkMe Learning Arc to automate and personalize training as part of UNIFY, a program intended to consolidate disparate ERP systems under SAP S/4HANA. At that time, the report described UNIFY as being in its second year, with a planned six-year timeline, and said the Learning Arc pilot was expected eventually to encompass 50,000 users globally. These were plans and a pilot ambition reported at that date, not confirmation of a completed deployment or current status.
Schneider Electric was also using SAP Enable Now for learning content and simulations while preparing for SAP S/4HANA adoption. The reported setup therefore included more than one learning tool; the available account does not establish that WalkMe replaced SAP Enable Now.
What this case shows about employee onboarding
Schneider Electric’s example treats onboarding as part of a longer process of helping people use enterprise software. Role-specific instructions give new hires a path through relevant tasks; feedback can inform revisions; and persistent in-app support addresses later releases and workflow changes. The reported engagement and support-ticket figures suggest potential operational benefits, but the published account does not include the measurement details needed to assess them independently.
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